Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Technical Account Manager
What does a successful Technical Account Manager do?
The Technical Account Manager (TAM) at Fiserv plays a pivotal role in fostering strong relationships with specific merchant clients. Serving as a bridge between our technical teams and our clients, you'll leverage your deep understanding of both Fiserv's and the clients' technical stacks, strategies, and directions to ensure seamless integration, problem-solving, and strategic alignment. This role embodies Fiserv's partnership philosophy by ensuring our clients are fully supported and engaged with the technological advancements that drive their success.
What you will do:
Act as Fiserv's technical point of contact for the assigned client.
Assist clients in understanding Fiserv's technical stack, strategy, and direction.
Develop a detailed understanding of clients' technical strategies relevant to merchant services.
Serve as the day-to-day contact for technical questions and technical support issue resolution.
Coordinate and provide support for incident management and technical project oversight.
Provide regular status reporting on technical projects, issues, and incidents.
Oversee implementations and transitions, ensuring seamless execution.
Monitor technology performance to ensure optimal functionality.
What you will need to have:
4+ years of experience in technical account management or a related field.
4+ years of experience in project management within a technical or merchant services environment.
4+ years of experience with incident management and resolution.
4+ years of experience with technical stack strategies and alignment.
4+ years of experience in client engagement and strategic technology discussions.
What would be great to have:
4+ years of experience in merchant services or financial technology solutions.
4+ years of experience in the oversight of technical implementations and transitions.
4+ years of experience in commercialization efforts for technological solutions.
4+ years of experience with monitoring technology performance metrics.
Advanced certifications related to project management or technical account management.
Perks at Work:
We're #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
Advance your career with training, development, certification, and internal mobility opportunities.
Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
Salary Range
$78,000.00 - $138,000.00
These pay ranges apply to employees in Colorado, Hawaii, Massachusetts, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
