Temp Operations Assistant Manager

Teleperformance USA • Wisconsin, Wisconsin • 5h ago

Category : Client Operations

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This is a contract position that ends December 15,2025

Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required.

Must have a healthcare license.

At least 6 months of contact center management experience preferred.

Flexible to work any 5 days Monday-Saturday and any 8 hours between 9AM-9Pm EST, subject to client availability.

Bachelor's degree from an accredited college or university or equivalent work experience.

Currently a supervisor or above with excellent TOPS implementation skills.

Experience managing programs with varying service objectives, agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required.

Excellent attendance history is required.

Some travel may be required.

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions.

Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.

Must be able to pass a background check

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Similar Jobs

Cashier Sales Associate All

GPM INVESTMENTS LLC • Mosinee, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252160 Brand R-Stores Position Type Full-Time Location : Address 1108 Western Ave. Overview Are you ready to roll up your sleeves and be the hear...

3h ago

Go to Apply

Cashier Sales Associate All

GPM INVESTMENTS LLC • Rothschild, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252169 Brand R-Stores Position Type Part-Time Location : Address 1137 East Grand Avenue Overview Are you ready to roll up your sleeves and be the...

3h ago

Go to Apply

Cashier Sales Associate All

GPM INVESTMENTS LLC • Elkhart Lake, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252316 Brand R-Stores Position Type Full-Time, Part-Time Location : Address 510 E. Rhine Street Overview Are you ready to roll up your sleeves an...

3h ago

Go to Apply

Cashier Sales Associate All

GPM INVESTMENTS LLC • Schofield, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252321 Brand R-Stores Position Type Part-Time Location : Address 4101 Schofield Ave Overview Are you ready to roll up your sleeves and be the hea...

3h ago

Go to Apply

Cashier Sales Associate All

GPM INVESTMENTS LLC • Plover, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252171 Brand R-Stores Position Type Full-Time Location : Address 3001 Village Park Drive Overview Are you ready to roll up your sleeves and be th...

3h ago

Go to Apply

Cashier Sales Associate All

GPM INVESTMENTS LLC • Wittenberg, WI • 3h ago

Retail & Hospitality

JOB REQUIREMENTS: Cashier/Sales Associate - All Shifts Requisition ID 2025-252239 Brand R-Stores Position Type Full-Time Location : Address W17256 Red Oak Lane Overview Are you ready to roll up your sleeves and be the he...

3h ago

Go to Apply

Retail Sales Representative

MarketSource • Wauwatosa, WI • 3h ago

Retail & Hospitality

131391BRTitle:Retail Sales RepresentativeJob Description: Retail Sales Representative - Part Time MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer...

3h ago

Go to Apply

Bakery Clerk

COBORNS INCORPORATED • Clintonville, WI • 9h ago

Retail & Hospitality

JOB REQUIREMENTS: Overview As a Bakery Clerk I, you will assist the Bakery Department by wrapping, packaging and pricing products in the department while assisting guests with their overall shopping needs with remarkable...

9h ago

Go to Apply

Brand Ambassador Inside Whole Foods

Advantage Sales & Marketing • Madison, WI • 9h ago

Retail & Hospitality

JOB REQUIREMENTS: We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions mea...

9h ago

Go to Apply

Adult Beverage Brand Ambassador

Advantage Sales & Marketing • Madison, WI • 10h ago

Retail & Hospitality

10h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.