Aging Care Management Supervisor 1 (Local Government) - Luzerne-Wyoming County Area Agency on Aging
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Aging Care Management Supervisor 1 (Local Government) - Luzerne-Wyoming County Area Agency on Aging
Salary
$52,787.11 Annually
Location
Luzerne County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-33371-L0638
Department
Local Government
Division
AN Luzerne-Wyoming Co Aaa
Opening Date
09/12/2025
Closing Date
9/25/2025 11:59 PM Eastern
Job Code
L0638
Position Number
80000882
Union
Teamsters
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88101140
Bureau / Division
Luzerne-Wyoming County Area Agency on Aging
Worksite Address
111 N. Pennsylvania Avenue
City
Wilkes-Barre, Pennsylvania
Zip Code
18702
Contact Name
Megan Stone
Contact Phone
272.808.2829
Contact Email
megan.stone.ohs@luzernecounty.org
Description
Benefits
Questions
THE POSITION
Share your social work experience and become part of a comprehensive social services system for the older residents of Pennsylvania! In this Aging Care Management Supervisor 1 position with the Area Agency on Aging for Luzerne/Wyoming Counties you will supervise and support staff within our Care Management Unit. Apply now and help enhance the quality of life for all mature adults by encouraging independence, promoting healthy lifestyles, and ensuring safety and protection throughout their life journey with us!
DESCRIPTION OF WORK
In this position you will perform a variety of responsibilities related to general supervision, administration for care management and the personal emergency response program, and medical supplies. Your general supervisory responsibilities will involve planning, organizing, and assigning all work to staff to ensure timely completion. This includes providing training and guidance; monitoring, reviewing, and approving paperwork and data entered into the agency database; and evaluating staff performance. You will also be responsible for making supervisory field visits and representing staff needs and concerns to ensure good working relationships within the agency.
Administrative responsibilities for care management will involve making presentations to community groups regarding agency related services, serving on committees, and participating in other Aging network activities. Your work with the personal emergency response program will include liaising with emergency response service providers, arranging for the resolution of practical equipment concerns, and monitoring usage of services and equipment. For Medical supplies, you will serve as our liaison with suppliers, monitor usage of supplies, and handle consumer or program issues as they arise. To monitor usage, you will also review monthly invoices for accuracy.
If you are ready to stretch your skills through supervisory work in a care management unit, this is the role for you. Join our team and help serve the aging residents of Luzerne and Wyoming counties today!
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
Telework: You will not have the option to telework in this position.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Three years of experience in public or private social work and a Bachelor's Degree;or
Any equivalent combination of experience and training including successful completion of 12 semester hours of college level courses in sociology, social welfare, psychology, gerontology, or other related social sciences.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
Hiring preference for this vacancy may be given to candidates who live within Luzerne or Wyoming counties. If no eligible candidates who live within Luzerne or Wyoming counties apply for this position, candidates who reside in other counties may be considered.
You must be able to perform essential job functions.
Legal Requirements:
A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
This posting requires submission of a copy of your college transcript(s). Unofficial transcripts are acceptable. You may upload your document as an attachment during the application process. You must still complete the application and answer the supplemental questions. All documents MUST be uploaded prior to the submission of your application.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
How many years of full-time experience do you possess in public or private social work?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
04
Have you successfully completed 12 or more college credits in sociology, social welfare, psychology, gerontology, or other related social sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
Yes
No
05
How much graduate coursework have you completed in the behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
60 credits or more
45 but less than 60 credits
30 but less than 45 credits
15 but less than 30 credits
Less than 15 credits
None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 - SUPERVISION
Distributes and monitors work assignments of case aides and care management and assessment staff; monitors and approves leave/compensatory time; reviews and signs timesheets, mileage, and payroll sheets; completes performance evaluations; provides guidance and instruction of duties and responsibilities; trains new staff; disciplines staff; and makes personnel recommendations.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience performing ALL aspects of this work behavior. My responsibilities included: distributing and monitoring work assignments of subordinate staff; monitoring and approving leave/compensatory time; reviewing and signing timesheets, mileage, or payroll sheets; completing performance evaluations; providing guidance and instruction of duties and responsibilities; training new staff; disciplining staff; and making personnel recommendations.
B. I have experience as a lead worker. I provided on-the-job training to newly hired staff, reviewed their work, served as a team or group leader, etc., but I was not responsible for employee discipline or hiring decisions.
C. I have successfully completed college-level coursework or formal training related to labor relations, human resource management, or supervisory development.
D. I have NO experience or training related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
All of the aspects of this work behavior you have performed.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, @type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 - REVIEWS/ANALYZES CASE RECORDS
Reviews and analyzes case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation and justification for the level of services received, placement, referral, assessment/diagnosis, and follow-up in order to insure efficient, qualitative service to persons in need.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience performing ALL aspects of this work behavior including reviewing case records of others for completeness and accuracy for adherence to policies/procedures, proper documentation and justification for the level of services received, placement, referral, assessment/diagnosis AND follow-up. I communicated any deficiencies to the author who prepared the case record.
B. I have professional experience performing portions of this work behavior. I have prepared case records ensuring adherence to policies/procedures, proper documentation and justification for the level of services received, placement, referral, assessment/diagnosis, and I provided follow-up; however, I do not have experience reviewing and analyzing case records of others.
C. I have NO experience or training related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of case records you reviewed/analyzed/prepared, etc.
The actual duties you performed.
Your level of responsibility.
12
WORK BEHAVIOR 3 - CONDUCTS TRAININGS/ORAL PRESENTATIONS
Develops and conducts trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services. Prepares and makes oral presentations on aging services to large and small groups.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience developing and conducting trainings, seminars, conferences, and staff meetings designed to develop performance and case management skills and familiarize staff with current methods and techniques in the field of social services. I have experience preparing and making oral presentations to large or small groups in which I had interactive discussions.
B. I have experience preparing and making presentations to large or small groups without interactive discussions. My responsibility included presenting the material/information.
C. I have successfully completed college-level coursework related to public speaking or speech and communications.
D. I have NO experience or training related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The @type(s) of trainings or presentations you developed/conducted/presented, etc.
The actual duties you performed.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, @type N/A in the box below.
College/University
Course Title
Credits/Clock Hours
15
WORK BEHAVIOR 4 - COLLABORATION
Collaborates with other Area Agency on Aging staff, medical and legal consultants, subcontractors, and other human service professionals to disseminate information about the agency, discuss available services, etc. Schedules and participates in consultation meetings for medical and legal consultants.
Levels of Performance
Select the "Level of Performance" which best describes your claim.
A. I have experience collaborating with human service professionals from Area Agencies on Aging, medical and legal consultants, subcontractors, and other human service professionals. I have experience arranging for legal consultants in which I called attorney(s) and explained the case, scheduled and participated in a consultation meeting, and made a decision on the case OR I have experience arranging for medical consultants in which I called medical consultant(s), scheduled and participated in a consultation meeting, and requested an evaluation or information about a consumer to aid in proceeding with the case.
B. I have experience collaborating with professionals in a human services setting to disseminate information or discuss available services about the agency; however, I do not have experience arranging/participating in consultation meetings with medical or legal consultants.
C. I have NO experience or training related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed.
Your level of responsibility.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
