Customer Accounts Manager

Aaron's Inc • Cranberry, PA • 3h ago

The hourly range for this position is $13.50 to $14.25. This position is also eligible for incentive pay based on performance.

Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron's team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Build authentic customer relationships to support customers in their ownership goals and drive sales

Manage the collections process by counseling customers to gain timely lease/merchandise renewals

Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Maintain customers contact over the phone and through home visits

Update customers information and maintain accuracy

Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Complete and maintain weekly vehicle maintenance sheet and route sheets daily

Load, secure and protect product in company vehicle

Safely operate company vehicle

Assist the Sales Team as needed

Any other reasonable duties requested by management

Requirements

United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.

Must meet DOT requirements to obtain certification in required states (United States)

Ability to work schedule of hours varying from 8 am to 9 pm

Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Excellent interpersonal and communication skills

High energy with the ability to effectively perform all functions of the store and multitasking effectively

Proper telephone etiquette

Uphold the Aaron's Brand and protect company assets

Maintain a professional appearance

Proficient computer skills

Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:

Paid time off, including vacation days, sick days, and holidays

Medical, dental and vision insurance

401(k) plan with contribution matching

*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

**Benefits vary based on full-time and part-time employment status.

Similar Jobs

Administrative Assistant II

Venango County Human Resources • Franklin, PA • 3d ago

Management & Administrative

POSITION: Administrative Assistant II Full-Time, 80 hours/pay DEPARTMENT: Courts Venango County Courthouse PAY GRADE: NON-EXEMPT HOURLY FIVE $14.7389/hr. OVERALL OBJECTIVE OF JOB To perform specialized secretarial and ad...

3d ago

Go to Apply

Service Technician for Manufactured Homes

Champion Home Builders Inc. • Strattanville, PA • 1w ago

Management & Administrative

451 Southern Avenue, Strattanville, PA, USA | Hourly | Compensation will be determined based upon documented knowledge, skills, and experience. | Full Time | Medical, Prescription, Dental, Vision, Life, Disability, 401k...

1w ago

Go to Apply

Social Service Aide I

Clarion County Human Resources • Clarion, PA • 1w ago

Management & Administrative

Overall Objective of the Job An employee in this class assists program staff in providing services to clients including children, youth, and families. Work involves assisting clients/families with activities of daily liv...

1w ago

Go to Apply

Engineering Manager, Test & Manufacturing Engineering

MSA, The Safety Company • Cranberry, PA • 2w ago

Management & Administrative

Overview Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven com...

2w ago

Go to Apply

Deputy Clerk of Courts

Clarion County Human Resources • Shippenville, PA • 2w ago

Management & Administrative

OVERALL OBJECTIVE OF JOB The objective of this position is to serve in a Clerical Support capacity as a Deputy Clerk of Courts with an emphasis on the administrative responsibility involving Juvenile and Children & Y...

2w ago

Go to Apply

Customer Supply Chain Support

Fastenal Company • Franklin, PA • 4w ago

Management & Administrative

Reference #: 604185 Job Description Customer Supply Chain Support 631 Allegheny Blvd, Franklin, PA 16323 PA032 In Plant Store Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week OVERVIEW: Working...

4w ago

Go to Apply

Adult Probation Officer

Clarion County Human Resources • Clarion, PA • 4w ago

Management & Administrative

POSITION OVERVIEW: A Probation Officer I position is responsible for performing routine professional social service and law enforcement duties in a county probation and parole system. A Probation Officer I supervises adu...

4w ago

Go to Apply

Juvenile Probation Officer

Clarion County Human Resources • Clarion, PA • 4w ago

Management & Administrative

POSITION OVERVIEW: This position is responsible for performing routine professional social service and law enforcement duties in a county probation system. A Probation Officer supervises juveniles on probation, individua...

4w ago

Go to Apply

Accountant

HollyFrontier • Petrolia, PA • 10h ago

Finance, Accounting & Banking

Reference #: 1324720500 Basic Function Conducts complex accounting assignments for the Accounting department with minimal supervision and acts as resource and lead position for less experienced personnel. Job Duties Main...

10h ago

Go to Apply

Manufacturing Engineer

Latrobe Specialty Metal • Franklin, PA • 1d ago

IT & Engineering

Reference #: 24999 Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and to...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.