Information Technology Generalist Administrator 1
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Information Technology Generalist Administrator 1
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CSSC-2025-32956-01544
Department
Executive Offices
Division
EX OA ETSO Comp Cld Srvs Div
Opening Date
09/12/2025
Closing Date
9/25/2025 11:59 PM Eastern
Job Code
01544
Position Number
00027232
Union
Non Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00812812
Bureau / Division
ETSO Compute and Cloud Services Division
Worksite Address
1 Technology Park
City
Harrisburg, Pennsylvania
Zip Code
17110
Contact Name
Matthew Zyroll
Contact Phone
717.836.3503
Contact Email
mzyroll@pa.gov
Description
Benefits
Questions
THE POSITION
The Commonwealth of Pennsylvania is actively looking to fill the position of Information Technology Generalist Administrator 1. This pivotal role involves the comprehensive oversight of various IT functions, including the administration, maintenance, transportation, installation, and operation of technology equipment that supports both centralized and remote systems and users. The individual in this position will play a crucial role in ensuring adherence to Office of Administration (OA) IT policies, while also maintaining a secure and up-to-date IT environment for the Bureau. This is an excellent opportunity for those looking to contribute to a dynamic IT landscape. If you are interested in making a significant impact in this field, we encourage you to apply today!
DESCRIPTION OF WORK
In this position, you will support the lead architect and administrator in managing the CEDC's Enterprise Storage Area Network (SAN) and Backup & Recovery solutions. Your primary responsibilities will include ensuring the integrity and recoverability of servers and application resources from tape media, safeguarding agency assets, and adhering to the disaster recovery and security standards set forth by the Governor's Office. You will also assist team members in the operational aspects of Server Administration, which encompasses server hardware installation, configuration, documentation, and ongoing maintenance. Furthermore, you will play a crucial role in implementing server security initiatives within the delivery center, conducting security audits, and ensuring that all managed servers are updated with the latest service packs, hot fixes, and patches.
In addition to these responsibilities, you will manage Help-Desk tickets related to the creation, restoration, and administration of user shares, ensuring that appropriate NTFS permissions and security settings are applied as necessary. Adhering to established Microsoft and Department standards will be essential for maintaining consistency, security, and compliance in access management. This role requires a deep understanding of Microsoft Windows server operating systems, Microsoft Active Directory, and networking devices and topologies. Proficiency in VMware, Microsoft clustering, Microsoft PowerShell, and backup and recovery strategies is also critical. You will be expected to implement, patch, and upgrade server operating systems and hardware effectively.
Moreover, this role entails evaluating and troubleshooting network communication issues across multiple domains, which requires a comprehensive understanding of networking and firewall configurations. A solid grasp of DNS and firewall settings, along with their implications for system communications, is vital to ensure seamless interoperability across the network. Your expertise in these areas will be instrumental in maintaining the overall functionality and security of the agency's IT infrastructure.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00027232) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services;or
Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field;or
One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field;or
An equivalent combination of experience and training.
Other Requirements:
This particular position also requires possession of a valid driver's license.
This particular position also requires two or more years of full-time professional experience performing installations, configurations, and maintenance services in Microsoft Windows Server operating systems.
This particular position also requires two or more years of full-time professional experience using Microsoft PowerShell.
This particular position also requires two or more years of full-time professional Active Directory and Group Policy management experience.
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Selective Certification: Do you possess a current driver's license which is not under suspension?
Yes
No
02
If you answered yes, please provide your driver's license number and expiration date. If you answered no, @type N/A in the text box below.
03
Selective Certification: Do you possess two or more years of full-time professional experience performing installations, configurations, and maintenance services in Microsoft Windows Server operating systems?
Yes
No
04
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience performing installations, configurations, and maintenance services in Microsoft Windows Server operating systems
Your level of responsibility
05
Selective Certification: Do you possess two or more years of full-time professional experience using Microsoft PowerShell?
Yes
No
06
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience using Microsoft PowerShell
Your level of responsibility
07
Selective Certification: Do you possess two or more years of full-time professional Active Directory and Group Policy management experience?
Yes
No
08
If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The specific duties you performed related to your experience with Active Directory and Group Policy management
Your level of responsibility
09
Do you have one or more years of experience as an Information Technology Generalist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
10
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
11
Do you have one or more years of experience as an Applications Developer 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
12
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
13
Do you have one or more years of experience as a Database Analyst while employed by the Commonwealth of Pennsylvania?
Yes
No
14
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
15
Do you have one or more years of experience as an Information Security Specialist 1 while employed by the Commonwealth of Pennsylvania?
Yes
No
16
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
17
Do you have one or more years of experience as a Network Specialist 2 while employed by the Commonwealth of Pennsylvania?
Yes
No
18
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
19
How many years of full-time technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services do you possess?
2 or more years
1 to less than 2 years
Less than 1 year
No experience
20
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
21
Do you possess any graduate education in an Information Technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
22
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
23
WORK BEHAVIOR 1 - ANALYZING INFORMATION
Analyzes business and solution requirements, market trends, industry best practices, currently utilized technologies, and other technologies to develop technical system solutions and frameworks which meet business and solution requirements. Identifies risks and recommends alternative technologies or improvements to enhance information systems to support organizational goals.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience analyzing information to develop system solutions or frameworks. I was responsible for identifying risks and recommending alternative technologies or improvements to enhance information systems.
B. I have experience analyzing information to develop system solutions or frameworks and identifying associated infrastructure risks. Someone else was responsible for providing recommendations for alternative technologies or improvements to enhance information systems.
C. I have successfully completed college-level coursework related to data analysis.
D. I have NO experience or coursework related to this work behavior.
24
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to analyzing information
Your level of responsibility
25
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
26
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Troubleshoots and resolves information technology issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with technology subject matter experts and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in information technology planning, design, implementation, operation, security, and quality assurance.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience troubleshooting and resolving information technology issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
B. I have experience troubleshooting and resolving information technology issues. I was responsible for resolving routine questions and issues but referred more technical issues to a higher-level technician for resolution.
C. I have successfully completed college-level coursework related to information technology troubleshooting.
D. I have NO experience or coursework related to this work behavior.
27
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to the technical assistance you provided
Your level of responsibility
28
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
29
WORK BEHAVIOR 3 - DEVELOPING STANDARDS AND PROCEDURES
Develops and implements information technology processes, standards, and procedures to meet business goals, support end-to-end integration, and ensure compliance with established security policies and procedures. Provides recommendations for changes as needed.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing information technology standards and procedures. I was responsible for implementing changes to these standards and procedures as necessary.
B. I have experience implementing information technology standards and procedures, which were developed by someone else. I provided feedback and recommendations for changes to these plans and standards.
C. I have successfully completed college-level coursework related to policy development.
D. I have NO experience or coursework related to this work behavior.
30
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to developing standards and procedures
Your level of responsibility
31
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
32
WORK BEHAVIOR 4 - RESEARCH
Conducts research by gathering, analyzing, and interpreting information related to information technology procurement needs. Researches and coordinates information from other personnel and program areas to determine the best method of contracting for items or services.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching records and files and gaining information through discussions with involved parties for contracting projects. I was responsible for compiling ALL available information from a variety of sources AND determining the relevance for inclusion in the final analysis.
B. I have experience researching records and files and gaining information through discussions with involved parties for contracting projects. I was responsible for compiling specific or predetermined information from a variety of sources.
C. I have successfully completed college-level coursework related to research methods, library sciences, or market research.
D. I have NO experience or coursework related to this work behavior.
33
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to conducting research. Include whether you determined the relevance of information to use in the final analysis.
Your level of responsibility
34
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
35
WORK BEHAVIOR 5 - SECURITY
Follows standards to ensure adherence with established security policies. Processes all security requests for access to application systems, determines user roles, and coordinates security requirements with other IT areas. Researches current security solutions and informs management of emerging technologies.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience configuring user roles and processing security requests for access to application systems.
B. I have experience processing security requests for access to application systems based on user roles that someone else configured.
C. I have successfully completed college-level coursework related to information technology security.
D. I have NO experience or coursework related to this work behavior.
36
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to configuring user roles and/or processing security requests
Your level of responsibility
37
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
38
WORK BEHAVIOR 6 - WRITTEN COMMUNICATION
Writes technical or narrative documents such as status reports, system designs and documents, or information technology evaluations. Writes narrative and analytical reports that convey system effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience writing technical or narrative documents such as status reports, system designs and documents, or information technology evaluations. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience drafting or writing portions of narrative documents such as status reports, system designs and documents, or information technology evaluations. Someone else was responsible for the final document that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, or report writing.
D. I have NO experience or coursework related to this work behavior.
39
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
The actual duties you performed related to written communication
The @type(s) of documents you wrote or drafted
Your level of responsibility
40
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title(s)
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
