About Nexon Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day. But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 5 years running! We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge? Summary of Position The Software Engineer, Maplestory Worlds (MSW) Technical Support will be responsible for assisting MSW creators in resolving technical issues encountered during the creation process and providing technical guidance. Additionally, they will engage in communication with in-game creators to offer feedback and encourage their development activities. Ultimately, the goal of this role is to contribute to the diversification of high-quality content within Maplestory Worlds. We are currently working in the office 2-3x a week in a hybrid work model. Job Responsibilities Resolve technical issues related to content creation activities, the service itself, and tools within MSW Provide effective counseling and information to in-game creators regarding MSW features and tools Contribute to the creation of tutorials and guides Escalate issues that needs support from the internal developer group Provide feedback to creators responsibly and appropriately Analyze trends in the creators' community and propose/implement solutions Gather and address creators' needs, implementing them within MSW Encourage creators' activities and minimize any obstacles to their activities Develop and maintain technical documentation to enhance the knowledge base Other duties as assigned Work Experience 3+ years of software development experience Development experience using a gaming engine (experience using Unity is preferred) Education, Professional Training, Technical Training or Certification Bachelor of science degree in a related field or equivalent experience Knowledge/Skills Proficiency in the programming language Lua (advanced proficiency is a plus) Strong knowledge of CS fundamentals including data structures, algorithms, object-oriented design, system design, network and cloud computing Has the ability to analyze/interpret gaming community trends and effectively communicate with the community (social media influencer experience is a plus) Great written and verbal communication skills Excellent interpersonal skills are preferred Passion to gain new knowledge/skills and learn new technology Strong, methodical troubleshooting skills are preferred Ability to discern between effective and ineffective game design principles is a plus Experience using AI tools is a plus Management has the right to add or change duties and job requirements at any time. Nexon's Benefits and Perks We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break. Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability. Compensation Description for Pay Transparency (annually) The base salary range for this position in El Segundo, CA is $120,000 - $136,000 annually. Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual's pay is determined by factors including, but not limited to, a candidate's qualifications, skills, experiences, relevant education or training, and location. Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only. Beware of Recruitment Scams We have been made aware of fraudulent recruitment activities by individuals falsely claiming to represent Nexon America. Our recruiters will only contact you from official company email addresses ending in @nexon.com and will follow a formal interview process. We will never request for payment or personal financial information such as photos of government-issued identification during the recruitment process or offer a job without a formal interview process. If you receive suspicious email, we advise you to mark the email as junk or spam, so your email provider will block future messages from the sender.
