Estate Settlement Associate

Fifth Third Bank, N.A. • Grand Rapids, MI • 2h ago

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Support the Estate Settlement team in every aspect of servicing the client base to ensure greater client satisfaction, client retention, and compliance with all policies and procedures governing estate relationships. Primary responsibility for the estate team's interface with the trust accounting system, the Workflow System, and all trust operations functions.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying , assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Service

Support the Estate Officer in all aspects of estate administration including communication with multiple beneficiaries, communication with outside advisors, and other internal partners.

Frequent communication with clients via email and phone .

Partner with the Estate Officer to retain client base by working with the client service team and partnering with internal and external service providers to optimize effectiveness and efficiency in achieving the highest client service standards.

Partner with the Estate Officer to resolve client issues.

Ensure a smooth transition as the client moves among service models.

Estate Administration

Assist with collection of estate assets, filing of probate documents, and distribution of estate.

Ensure compliance and proper documentation requirements are met, consistent with internal estate policies and procedures regarding business acceptance, discretionary actions, and all other bank policies, procedures and guidelines.

Provide necessary maintenance/interface for trust accounting system .

Review and ensure the quality of the daily account activity in the Workflow System.

Frequent interaction with various operations teams within the Bank.

Risk Management

Demonstrate a sense of urgency for client service and completion of projects/tasks.

Demonstrate sound decision-making skills, including balancing business risk to Fifth Third Bank with client interests.

Work with multiple Estate Managers and balance competing priorities.

Work to develop knowledge of current trends and changes in the industry with regard to fiduciary matters (e.g. estate planning, probate, estate, gift and income tax planning, guardianships, special needs trusts, state-specific law).

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor's degree preferred.

Demonstrate basic knowledge and skills in the areas of trust administration, estate planning strategies and income, gift and estate tax matters.

Demonstrate a basic understanding of financial markets and investment theory.

Excellent verbal and written communication and interpersonal skills.

Operate effectively in an environment that stresses both individual accountability and team-based performance.

Strong computer/technical skills required: Ability to use all Microsoft Office software including Word, Excel, PowerPoint, Outlook , and CoPilot .

WORKING CONDITIONS:

Normal office environment.

Extending viewing of computer screens.

Estate Settlement Associate

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45242

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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