Customer Service Rep

WestRock Company • Deer Park, NY • 4h ago

Title: Customer Service Rep

Hours: 8am-5pm Monday-Friday

Salary: $50,000-$60,000/yr

Opportunity summary: As a Senior Assistant Customer Service, you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their Smurfit Westrock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a Smurfit Westrock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.

How you will impact Smurfit Westrock

Represent Smurfit Westrock values and deliver excellent service through each interaction.

Facilitates quotes and provides pricing.

Creates new item specifications/projects.

Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer's delivery requirements are met.

Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues

Handle outside purchases for services and materials required for the manufacturing of customer projects.

Produce customized reports and share data with customers.

Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What you need to succeed:

High School diploma or G.E.D. (Preferred Associate/bachelor\u2019s degree)

Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)

Basic knowledge of operational procedures and tools.

Demonstrates a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind.

Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.

Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.

Demonstrate organizational and time management skills to ensure achievement of desired results.

Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.

Ability to navigate in multiple systems.

What we offer:

Corporate culture based on integrity, respect, accountability, and excellence.

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies, and potential.

Mastercard • Harrison, NY • 15h ago

Management & Administrative

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wid...

15h ago

Go to Apply

Manager Client Account Managment (CAM)

Mastercard • Harrison, NY • 15h ago

Management & Administrative

15h ago

Go to Apply

Customer Success Specialist (HYBRID)

Aston Carter • Norwalk, CT • 17h ago

Management & Administrative

Customer Success Specialist Location: Norwalk, CT (Hybrid - 3 days in-office, 2 days remote; subject to change) Job Type: Full-Time, Permanent Salary range: $100k-130k Experience Level: 3-5 years in a customer success or...

17h ago

Go to Apply

Customer Success Specialist

Aston Carter • Norwalk, CT • 17h ago

Management & Administrative

Customer Success Specialist Job Description We are seeking a proactive and relationship-driven Customer Success Specialist to join our team in Norwalk, CT. In this hybrid role, you will serve as a trusted advisor to a po...

17h ago

Go to Apply

Infor-UKG WFM Cloud Operate Service Manager

Deloitte • Stamford, CT • 18h ago

Management & Administrative

Infor WFM/HCM and UKG WFM AOS Cloud Functional Application Operate Services Manager - HCAS - COMP Deloitte's Human Capital Offering Portfolio Our Human Capital practice is at the forefront of transforming the nature of w...

18h ago

Go to Apply

Infor-UKG WFM Cloud Operate Service Manager

Deloitte • Jericho, NY • 18h ago

Management & Administrative

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.