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Customer Success Specialist (HYBRID)

Aston Carter • Norwalk, CT • 2h ago

Customer Success Specialist

Location: Norwalk, CT (Hybrid - 3 days in-office, 2 days remote; subject to change)

Job Type: Full-Time, Permanent

Salary range: $100k-130k

Experience Level: 3-5 years in a customer success or client-facing role

Join Our Team as a Customer Success Specialist

Are you passionate about building strong client relationships and driving meaningful outcomes? We're looking for a proactive, people-oriented Customer Success Specialist to join our dynamic team in Norwalk, CT. In this hybrid role, you'll be the strategic partner to a portfolio of mid-to-large-sized clients, helping them unlock the full value of our solutions.

This is more than a support role - it's an opportunity to become a trusted advisor, influence customer success strategies, and contribute directly to long-term client satisfaction and retention.

What You'll Do

Own a portfolio of strategic accounts and serve as the primary post-sale contact.

Drive customer success through structured engagement plans, including Quarterly Business Reviews (QBRs), performance tracking, and proactive outreach.

Collaborate cross-functionally with internal teams to ensure seamless service delivery and solution implementation.

Manage professional services contracts, aligning deliverables with client expectations and business goals.

Build lasting relationships with stakeholders across all levels of client organizations.

Identify growth opportunities through upselling and cross-selling initiatives.

What You Bring

3-5 years of experience in Customer Success, Account Management, or Client Services.

Proven ability to manage complex accounts and deliver measurable results.

Excellent communication and interpersonal skills - you know how to build trust and rapport.

Confidence in presenting to clients and leading strategic conversations.

A solid grasp of technical concepts and the ability to communicate them effectively.

Industry experience in equipment, rental, or contractor services is a strong plus.

Why You'll Love Working Here

Be part of a collaborative, customer-focused team that values innovation, accountability, and continuous improvement.

Thrive in a dynamic, hybrid work environment that supports flexibility and work-life balance.

Make a real impact by helping clients achieve their goals and grow their businesses.

Pay and Benefits

The pay range for this position is $63.88 - $63.88/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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