MARKET MANAGER

Walden Savings Bank • Montgomery, NY • 8h ago

Join Our Team as a Market Manager- Drive Growth, Inspire Teams, and Make a Local Impact! Are you a dynamic leader who thrives on building strong teams, driving performance, and strengthening community connections? We're seeking three Market Manager's to oversee and grow our branch network in multiple key market areas.Job Overview The Market Manager is responsible for leading sales performance, customer service excellence, and operational integrity at their assigned branch while providing overall management and guidance to multiple branch locations. This role combines strategic planning, employee development, and business growth to achieve bank goals, build strong customer relationships, and ensure compliance with all regulatory requirements.In this high-impact role, you'll: - Lead and inspire branch managers and teams to achieve excellence in sales, service, and operations.- Develop strategies to grow business, strengthen customer relationships, and expand our presence in the community.- Coach, mentor, and empower employees to reach their full potential.- Ensure operational soundness, compliance, and superior customer experiences.- Represent the bank in the community and foster meaningful partnerships.Reports to: Senior Vice President, Retail Delivery & MarketingMajor Duties and Responsibilities- Provide strong leadership and guidance to direct reports, team members, and branch managers within the Market Manager's primary branch and assigned market locations.- Foster a culture of high performance, professionalism, customer service excellence, branch profitability, and operational soundness.- Utilize a need-based sales approach to build business relationships and generate revenue through outside calling efforts.- Ensure staff participate in sales activities and community events to represent the bank and develop new business.- Collaborate with branch managers and business partners to drive business growth, lead the budget process, establish sales goals and strategies, and evaluate performance.- Set clear performance expectations, conduct evaluations, and provide coaching and development opportunities to enhance team effectiveness and engagement.- Manage performance issues, training needs, staffing decisions (hiring, promotions, demotions, terminations), and salary adjustments.- Identify market, customer, and competitor trends and develop strategies to respond effectively.- Stay current on banking regulations, best practices, and emerging issues to ensure compliance and minimize risks.- Resolve escalated employee and customer concerns by generating solutions independently or collaboratively.- Communicate effectively across the organization while ensuring appropriate staffing and resources are allocated to branches to meet service and sales expectations. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. NOTE: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Experience- Minimum 4 years of management experience in a financial institution.- Knowledge of operating policies/procedures and state/federal banking regulations.- Strong background in employee development, public relations, and need-based sales.Education / Certifications / Licenses- Bachelor's degree or equivalent combination of education and work experience.- Notary License (required).- Valid driver's license (required).Why join Walden Savings Bank?At our core, we believe in investing in our people. When you join our team, you're not just starting a job - you're building a career with a community-focused organization that's committed to you

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