Summary The position is located with the Eastern Oklahoma VA Healthcare System. Reporting to the Mobility Manager, incumbent ensures the Beneficiary Travel, Special Mode Transpiration, Fraud Prevention, Patient Funds and Ambulance billing programs are in compliance. Incumbent is responsible for planning, coordination, implementation, management and evaluation of patient transportation with emphasis on improving Veterans' care and safety. Responsibilities Major duties of this position include, but are not limited to: Evaluate all aspects of fraud research and prevention in accordance with VA Policy Customer care in accordance with VA policy and ICARE program Corrects discrepancies between Veterans Personal Finance System and Financial Management System balances. Review eligibility of each Veteran before authorizing Ambulance billing payments. Review eligibility of each Veteran before scheduling Special Mode Transportation, including review of CPRS Bene-Travel consults Compile and submit daily clerk report summarizing all vouchers processed, phone calls and customer service interactions. Prepare data processing report for daily batch review. Transfer Beneficiary Travel voucher daily batch to Fiscal Office Process receipts and withdrawals for Patient Funds in Veterans Personal Finance System. Attends to all details of voucher processing to prevent the processing of fraudulent claims. The incumbent communicates and interacts with patients and their family members in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and geriatric patient The employee will have regular and recurring contact with personnel external to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment Work Schedule: Full Time, Monday - Friday; 8:00 am - 4:30 pm Telework: This position is authorized for telework - situational (ad hoc) and has NOT been authorized as remote. Location negotiable may be discussed during the interview process to meet the Return To Office requirement. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant (Benefits/Travel)/PD12761A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of travel voucher, claim processing, clerk reporting, batch processing and review and scheduling; Ability to review bill payment and processing; Knowledge of fraud research and prevention; Ability to handle any and all situations with the utmost professionalism with regard to customer service and patient care; Knowledge of methods, and practices to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems; Ability to interpret contracts for services; Knowledge on validation, control and maintaining accounting records for many accounts and make frequent dollar amount adjustments of those accounts. You will be rated on the following Competencies for this position: Computer Skills Interpersonal Skills Problem Solving Research Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: No special physical exertion is required. The work is primarily sedentary though some work may require periods of standing. The regular and recurring work of the position involves sitting at a desk, conferences, meetings, etc., and occasional visits to activity work sites. The work requires no special physical demands, but will require some physical effort such as standing, walking, bending or sitting. Work is typically performed in an adequately lighted and climate-controlled office or clinic setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
