Customer Service Representative

VCA Animal Hospitals • La Quinta, CA • 2h ago

Client Service Representative

We are seeking an experienced Full-Time Client Service Representative to join our amazing team. We are looking for a warm, friendly, upbeat person, who can multi-task and who is responsible and reliable. At VCA Animal Hospitals, we take our mission statement, "your pet's health is our top priority and excellent service is our goal", very seriously. With every opportunity, we aim to exceed each pet owner's expectations and offer only the best in customer service.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence. As someone with a love for clients and their pets the CSR position plays a very important role and is the pivot around which the hospital operates and is responsible for many duties including:

Customer service functions, including: greeting visitors, answering telephones, and advising clients of the many programs offered by VCA.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Recommending, selecting, and obtaining products and services, including prescriptions.

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

Managing medical records, charts, reports and correspondence.

Hospital maintenance (including removal of animal waste) and ensuring that our beautiful facilityis neat and clean at all times-both inside and outside.

Our facility is open Monday through Friday from 8am until 7pm.

Salary is commensurate with experience and ranges from $18.00 - $19.00 per hour.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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