Customer Service Representative

Robert Half • Itasca, IL • 2h ago

Description We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role offers a hybrid work schedule, with time spent in the office, remotely, and at a client site in Itasca, Illinois. The ideal candidate will thrive in a fast-paced environment and bring a proactive approach to managing customer accounts and resolving inquiries.

Responsibilities:

Respond promptly to inbound and outbound customer calls, addressing inquiries and resolving issues with professionalism.

Manage customer accounts using CRM software, with a preference for NetSuite or Salesforce experience.

Handle order entry tasks efficiently while maintaining accuracy.

Collaborate with the team to manage shared inbox communications and ensure timely responses.

Utilize basic Excel skills to organize data and support account management activities.

Adapt quickly to new processes and systems, demonstrating a willingness to learn on the job.

Provide account management support, fostering positive relationships with customers.

Multitask effectively, balancing various responsibilities in a dynamic environment.

Contribute to maintaining exceptional service standards and customer satisfaction. Requirements - Proven experience in customer service, preferably in a call center or similar environment.

Familiarity with CRM platforms, such as NetSuite or Salesforce.

Strong communication skills, both verbal and written, with a customer-focused mindset.

Ability to handle inbound and outbound calls efficiently and professionally.

Proficiency in basic Excel functions is a plus.

Demonstrated ability to manage multiple tasks and adapt to a fast-paced work environment.

Experience in account management or customer account management is beneficial.

Self-motivated and eager to learn new systems and processes. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Similar Jobs

Infor-UKG WFM Cloud Operate Service Manager

Deloitte • Chicago, IL • 2h ago

Management & Administrative

Infor WFM/HCM and UKG WFM AOS Cloud Functional Application Operate Services Manager - HCAS - COMP Deloitte's Human Capital Offering Portfolio Our Human Capital practice is at the forefront of transforming the nature of w...

2h ago

Go to Apply

Customer Service Representative - Oakbrook Center

Nordstrom • Oak Brook, IL • 2h ago

Management & Administrative

Job Description This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life... Assist customers with a variety of transactions through a seamless and friendly experience De...

2h ago

Go to Apply

Bilingual Case Manager- IN OFFICE

TORKLAW • Chicago, IL • 4h ago

Management & Administrative

Please note: This role is for candidates IN OFFICE located in Chicago, Illinois. Are you highly organized, a strong communicator, and fluent in Spanish and English? TORKLAW, a leading personal injury law firm, is seeking...

4h ago

Go to Apply

Manager Trainee

Menards, Inc. • Chicago, IL • 6h ago

Management & Administrative

Manager Trainee Job#:398896 Location:CHICAGO/NORTH & KOSTNER, IL Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards!...

6h ago

Go to Apply

Manager Trainee

Menards, Inc. • Montgomery, IL • 6h ago

Management & Administrative

Manager Trainee Job#:398875 Location:MONTGOMERY, IL Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per hou...

6h ago

Go to Apply

B2B Sales Transformation Senior Manager | High Tech | Software & Platforms

Accenture • Chicago, IL • 7h ago

Management & Administrative

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience plat...

7h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Downers Grove, IL • 7h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

7h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Cicero, IL • 7h ago

Management & Administrative

7h ago

Go to Apply

Customer Service Representative

Gerber Collision & Glass • Barrington, IL • 8h ago

Management & Administrative

Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in...

8h ago

Go to Apply

Sales Representative I - Service

ENFRA • Westmont, IL • 14h ago

Management & Administrative

About Us At ENFRA, we blend a rich history with a forward-looking vision. With over 100 years of experience, we are a pillar of stability in the energy infrastructure industry and a leader in innovative energy solutions....

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.