Customer Service Consultant

FIRST SUPPLY GROUP INC • La Crosse, WI • 1d ago

JOB REQUIREMENTS: Customer Service Consultant Location US-WI-La Crosse
Job ID 2025-4420 Type Regular Full-Time # Positions 1 Category Customer
Service Overview First Supply is seeking an exceptional Customer Service
Consultant for our HVAC department to enhance our team of dedicated
professionals. As a Customer Service Consultant with First Supply you
interact with customers to provide a Best-In-Class Customer Experience
and respond to HVAC and/or general plumbing related inquiries about
product application, technical service and troubleshooting. Do you have
patience, attentiveness, product knowledge, and the ability to
communicate clearly in a results driven environment? Your hard work will
be rewarded with competitive compensation, excellent benefits and
opportunities for advancement. Join First Supply today! Responsibilities
Promptly answer telephone calls in a professional manner from customers
placing an order or requesting information on specialized technical
specifications, pricing on such product or availability of product
Quickly and effectively find creative ways to meet customer\'s needs
Identify and propose solutions that benefit all parties involved; or
escalate critical issues to the most appropriate personnel to handle the
situation Determine and set pricing on products and services as needed
to respond to customer requirements while meeting First Supply LLC\'s
profit objectives Recommend products and provide service to customers,
based on customer\'s specific needs Provide accurate information
regarding availability of in-stock items to customers; and recommend to
Purchasing any stock level issues Prepare and present quotations to meet
customer needs Accurately enter customer sales orders into the business
system Ensure product orders are shipped in a timeframe to meet
customer\'s needs Contact or visit potential customers to evaluate their
needs, and promote the sale of products and services Gather competitive
information from trends in the industry or marketplace and develop plans
for opportunities or problems Identify and make recommendations for
change for any unusual or repetitive technical service-related problems
with products Other duties as assigned Qualifications Three years of
related experience or equivalent training in trade fields Higher
education preferred but not required in field of HVAC Extensive product
knowledge in HVAC Computer knowledge and skills with the ability to
learn First Supply LLC\'s... For full info follow application link.
First Supply LLC is an Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individual with Disabilities. In order
to be selected for the position, candidates must submit to a drug test
with negative results on employment offer, the ability to be bonded as
defined by First Supply LLC\'s fidelity bond insurance carrier, and have
a valid driver\'s license and a driving record which meets underwriting
standards. *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/CC67CF8E7F2041BF

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