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STATE TITLE: Staff Services Officer IVThis position is eligible for hybrid (remote) work.GENERAL DESCRIPTIONPerforms highly complex staff services, consultative services, technical assistance, and data analytics work to support division reporting, project initiatives and administrative operations for the Texas Department of Motor Vehicles, Customer Relations Division. Work involves providing high-level administrative assistance to the Division Director and staff, delivering data-driven insights to inform strategic decision-making, maintenance of divisionand#8217;s intranet web page, supply ordering and budget monitoring. Prepares statistical data reports, oversees the customer relationship management database and maintains repository of the divisionand#8217;s electronic filing system. Supports tracking and documentation for project and assignment related activities. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.ESSENTIAL DUTIESPlans, develops, initiates, and presents statistical data and reports on divisionand#8217;s operations.Conducts data analysis to identify trends, operational issues, and performance metrics; advises division leadership of findings, root causes, and potential resolutions.Develops and maintains dashboards, reports, and visualization using tools such as Microsoft Office Suite, Power BI, Tableau, or other visualization preparation software.Coordinates calendars, meetings, and other activities on behalf of division leadership, including communication with internal and external stakeholders.Assists division directors with human resource management actions.Performs purchasing activities, including obtaining price quotes, entering requisitions, reconciling invoices, and completing purchase orders.Maintains inventory control of equipment and supplies.Makes recommendations to improve operating efficiency and effectiveness based on data insights and operational observations.Assists the Division Director and division managers with managing project related activities, including issue tracking and resolution.Develops, maintains and communicates standard operating procedures for the position in coordination with division leadership.Manages the customer satisfaction survey and the customer feedback database to identify trends, resolve issues and prepare customer service reports.Assists with the development and maintenance of the program areaand#8217;s content on the agency intranet site.Prepares and monitors the division budget; collaborates with budget analysts to maintain and adjust funds as needed. Supports the Legislative Appropriation Request process, mid-year reviews, and exceptional item preparation.Performs related work as assigned.
Qualifications: Minimum RequirementsExperience and EducationBachelor's degree from an accredited four-year college or university.Minimum of two yearsand#8217; experience providing administrative/executive support and two yearsand#8217; experience in data analysis, research, compilation, and/or reporting work.Additional applicable work experience can be substituted for education on a year-for-year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.)REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.BENEFITSThe State of Texas offers a variety ofbenefitsforyou and your family that are comprehensive and, on average, make up about one-third of total compensation.Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insuranceand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent Care Flex Spendingand#252; Tuition Assistance ProgramQUALIFIED EMPLOYERIn addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;sPublic Student Loan Forgiveness (PSLF)program.Job offers and continuation of employment are contingent upon:Proof of education and experience listed on the application
Eligibility to work in the United States
Satisfactory results from a pre-employment criminal history background check and driverand#8217;s record check
Compliance with Selective Service registration for males ages 18-25
Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARY PREFERENCEIf selected for the position the following must be provided for proof of military employment preference:Veteran must provide form DD214
Surviving Spouse or Orphan must provide DD1300 or DD214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on theState Auditorand#8217;s Office Job Descriptions;click on the occupational category for the position.Additional MOS can be found at the State Auditorand#8217;s OfficeMilitary Crosswalk Guide.TheTexas Veterans Commissionprovides helpful employment information.AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYERThe Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act.If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.
