Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.
Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
The Operations Manager serves as a key role on the leadership team and assists in establishing and delivering on the global organizational strategic plans for partnerships with clients. It provides direction, leadership, and management of staffing/direct reports. This role is responsible for planning, leading, organizing, and executing operations to deliver quality customer service, high customer satisfaction, financial profitability, and a trained and satisfied workforce.
What We're Looking For
Bachelor's degree in business or a related field (preferred)
RHIT or RHIA certification (a plus)
2 years of ROI or operational management experience in a related field (preferred)
Knowledge of ROI and HIM services
High school diploma or GED (required)
Demonstrated ability to lead people and achieve defined results
Exceptional organizational and multitasking skills to manage competing priorities
Proven ability to analyze and resolve problems at both strategic and functional levels
Strong written, oral, and interpersonal communication skills
Ability to telecommute per HR requirements
Proficiency with Microsoft Office Suite and ability to learn new software platforms
Ability to travel as needed
What You Will Do:
Oversee regional staff and day-to-day operations at assigned locations, working to standardize operations across all cross-functional teams and departments, both internal and external to Datavant.
Escalate customer issues, concerns, or problems proactively and in a timely manner.
Demonstrate a solid understanding of key business financial metrics (e.g., revenue mix, revenue per business day, labor per payroll day, labor productivity standards) and use these insights to manage operations effectively.
Maintain a comprehensive understanding of workflow processes and how to optimally use Datavant technology at all assigned field locations.
Ensure staff are trained on new product lines and maintain a comprehensive understanding of all offerings.
Recruit, hire, and onboard qualified staff aligned with defined job responsibilities.
Support staff development through orientation, training, and annual competence assessments.
Foster a service operations environment focused on customer satisfaction, service delivery excellence, and continuous quality improvement.
Meet deadlines and respond promptly to emails, phone messages, and other requests for information.
Administer bi-weekly payroll.
Conduct accurate, timely, and meaningful performance reviews and appraisals, applying progressive discipline fairly and consistently in line with policies, procedures, and regulations.
Troubleshoot equipment issues, escalating to the Help Desk when necessary.
Uphold the company's Code of Conduct.
Ensure compliance with all confidentiality and security regulations, including facility policies and procedures related to medical record access and review.
Meet with directors, administrators, or COOs to discuss service issues and resolve complaints.
Deliver quality service to ensure member retention, including quarterly consultations with facility/site management.
Organize and conduct monthly and quarterly business reviews with regional customers.
Ensure monthly staff meetings and daily huddles are consistently held at each site.
Assist the Director of Operations with day-to-day responsibilities, as assigned.
Perform other duties as required.
What You Need to Succeed
Strong leadership skills with a proven ability to guide teams toward achieving goals.
Excellent organizational and multitasking abilities to manage competing priorities.
Analytical mindset with a track record of solving problems at both strategic and operational levels.
Clear and effective communication skills (written, oral, and interpersonal).
Adaptability and willingness to embrace new technologies and processes.
Commitment to customer satisfaction and service delivery excellence.
Ability to maintain confidentiality and uphold compliance standards.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$57,000-$60,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (https://peopleteam.datavant.com/portal/en/newticket?departmentId=248697000248790029&layoutId=248697000248795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (https://app.tango.us/app/workflow/Greenhouse--Locating-Requisition-ID-2c7d618c8a8a423da4330ff12330695e) . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .
