Retail Learning and Development Specialist

Fidelity Bank • Wichita, KS • 1d ago

Description

RETAIL LEARNING & DEVELOPMENT SPECIALIST

Job Overview: The Retail Learning & Development Specialist ensures internal customer inquiries are addressed in a timely and professional manner, provides engaging and impact one-on-one training, delivers superior customer service while fulfilling customer requests in our headquarters and branches, and deepens relationships through valuable recommendations to existing customers and prospective customers.

The candidate for this position will be responsible for:

Reviewing previous learned topics to ensure retention of concepts and skills.

Providing on-the-spot coaching and feedback to the learner.

Conducting observations, role playing and practice exercises, and answering questions that arise.

Communicating with leadership on the learner's performance.

Assisting in general account inquiry requests from customers.

Processing transactions through an IBM or teller pod, assisting customers through chat and phone channels, and troubleshooting digital banking services.

Opening accounts, assisting customers with the maintenance of their accounts, and closing requests.

Identifying financial needs, cues, and needs-based recommendations of customers.

Completing outbound calls and referring to business partners as appropriate.

Responding to email inquiries and answering calls to the Retail L&D support line.

Requirements for this position include:

A high school diploma (or equivalent).

2+ years of customer service experience.

Strong written and verbal communication skills including superior presentation skills.

Self-driven with an ability to prioritize and work independently.

Preferred requirements for this position include:

2+ years of retail banking experience (teller and new accounts preferred).

1+ years delivering on-the-job training experience preferred.

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Sales Coordinator-AC Hotel Downtown Wichita Kansas

Hotel Equities • Wichita, KS • 1d ago

Retail & Hospitality

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Coordinator for the AC in Wichita, KS. Job Purpose: Assist sales managers and fron...

1d ago

Go to Apply

Wireless Retail Sales Associate - W3283

OSL Retail Services • Wichita, KS • 1d ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential? You will have unlimited earning potential with $14/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

1d ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Wichita, KS • 1d ago

Retail & Hospitality

168621BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

1d ago

Go to Apply

Retail Freight Manager

Ollie's Bargain Outlet • Wichita, KS • 2d ago

Retail & Hospitality

Description Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect...

2d ago

Go to Apply

Barista

Fooda • Wichita, KS • 2d ago

Retail & Hospitality

Who We Are: We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,400 restaurants, Fooda feeds hungry people at work through o...

2d ago

Go to Apply

Restaurant Host - Hostess

On The Border • Wichita, KS • 2d ago

Retail & Hospitality

Compensation: Up to $15/HR Be the HOST with the most! You already have the dazzling smile and award-winning personality! At On The Border Mexican Grill & Cantina we celebrate bringing people together! It's our missio...

2d ago

Go to Apply

Restaurant Manager

Cracker Barrel • Wichita, KS • 2d ago

Retail & Hospitality

They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter,...

2d ago

Go to Apply

High-Rise Window Cleaning Technician

Squeegee Squad of Wichita • Wichita • 4d ago

Retail & Hospitality

Full-Time | $22-$30/hour (including bonus & commission) | Excellent Benefits & Growth Opportunities About Us: Join our dedicated team of professional window cleaning technicians, specializing in both high-rise a...

4d ago

Go to Apply

Wireless Retail Sales Associate - W4321

OSL Retail Services • Wichita, KS • 5d ago

Retail & Hospitality

5d ago

Go to Apply

(PART TIME) Retail Sales Associate- Goddard 6852

Auto Zone • Goddard, KS • 1w ago

Retail & Hospitality

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13357076 Job Description AutoZone\'s Part-Time Retail Sales Associates drive sales through superior...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.