MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Program Manager Strategic Accounts to support our fast-growing Data division for our In-Building Wireless Solutions, Network Services Team.
MCA is building a team of people who share our values of service first, growth, teamwork, and safety. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more.
WHAT YOU WILL BE DOING:
Lead operational improvement initiatives across DAS, small cell, fiber, and wireless infrastructure programs, with a focus on special venues and strategic customer accounts.
Own the interface to assigned strategic customers to ensure a world-class customer experience, build relationships as a trusted advisor, and support relationship development to find and grow new sales opportunities.
Ensure consistent delivery of customer KPIs including on-time deployment, system performance, SLA adherence, and quality benchmarks.
Collaborate with engineering, operations, project management, network services and vendor teams to identify and resolve operational bottlenecks impacting key venues and customers.
Develop and maintain performance dashboards and reporting tools to track customer metrics and internal efficiency.
Partner with customer success, account management, and executive teams to align operational execution with client expectations and strategic goals.
Conduct post-project reviews to assess KPI performance and identify areas for improvement, especially in high-visibility deployments.
Standardize processes across markets to ensure scalability and repeatability of telecom deployments in complex environments.
Support digital enablement initiatives including automation, real-time monitoring, and data-driven decision-making.
Promote a culture of accountability, transparency, and continuous improvement across all operational teams.
WHAT YOU WILL BRING TO THE TEAM:
The Operational Excellence Program Manager is responsible for driving performance and process improvement across telecom operations, with a focus on Distributed Antenna Systems (DAS), small cell, and wireless infrastructure projects. This role ensures consistent delivery against key customer KPIs-especially in high-profile environments such as stadiums, airports, convention centers, hospitals, and other special venues. The ideal candidate will lead cross-functional initiatives to optimize workflows, enhance operational visibility, ensure exceptional customer outcomes, and develop relationships that lead to account growth.
BASIC QUALIFICATIONS:
Bachelor's degree in Telecommunications, Engineering, Business, or related field
5+ years of experience in telecom operations, DAS/small cell deployments, or network infrastructure.
Proven experience managing customer-facing KPIs and driving operational performance in special venues or enterprise environments.
Strong understanding of telecom project lifecycles, DAS architecture, and RF engineering principles.
Excellent analytical, communication, and stakeholder engagement skills.
Ability to lead cross-functional teams and influence outcomes in a fast-paced, customer-centric environment.
Ability to manage multiple projects and prioritize based on customer impact and strategic importance.
Experience managing deployments in special venues such as stadiums, airports, hospitals, and large commercial properties.
PREFERRED QUALIFICATIONS & TRAITS:
Familiarity with telecom regulatory and safety standards
Knowledge of fiber optics, RF propagation, and in-building wireless systems.
Experience with CRM and Database updates (Hubspot preferred)
Ability to read and summarize service contracts
Highly proficient in MS Office Suite including Excel and PowerPoint
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Remote "work from home" and requires dedicated workspace, quiet environment, high speed internet.
MCA and Customer work environment: Professional office setting with comfortable temperature control and moderate noise levels and occasional field work requiring walking, lifting, use of test equipment, and ability to use a ladder.
Physical demands include ability to sit for extended periods at a computer workstation, occasional standing and walking, and light lifting up to 50 pounds in office and on-site customer environment
Visual acuity requirements: Close vision to perform computer work
Communication: Extensive phone and Teams conversations and conference calls
TRAVEL REQUIREMENTS:
Frequent travel to locations may be required for specific meetings with internal teams or customers, occasional coverage for NS Engineering personnel, occasional assistance with troubleshooting and repair
DIRECT REPORTS:
Individual Contributor role with no direct reports.
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service is not just a motto for MCA, and it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."
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