Consumer Care Representative

Coast Professional, Inc (Geneseo) • Geneseo, NY • 3d ago

Consumer Care Representative (Collections Specialist/Customer Service)

Full-time Government Division, non-tax, non-education, collecting on government debt. Location

This is an in-office opportunity located in Geneseo, NY

Pay: Starting at $17.20 per hour plus $4.23 health and welfare, with higher hourly potential based on experience. High end bonus potential. Position includes a comprehensive benefits package.

Schedule - Monday to Friday Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.

Job Duties and Responsibilities Skip-tracing debtors to locate current residence and employment information. Handling incoming and outgoing collection calls Negotiating balance in full payments, payment arrangements or legal referrals Reviewing accounts and schedule contact dates for follow-up calls Reading and following scripts verbatim. Follow Federal/State laws and company policies. Documenting interactions with Debtors Additional duties as assigned based on the line of business.

Qualifications Education High school diploma or GED required. Knowledge, Skills, and Abilities Reading and Typing Working knowledge of modern office procedures, methods, and computer equipment Excellent communication skills Principles and practices of customer service. Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided. Good organizational skills and attention to detail. Ability to comply with rules, regulations, laws and methods as related to debt collection. Work independently in the absence of immediate supervision. Ability to handle and resolve recurring problems. Successfully complete and pass the FDCPA test. Successfully be approved to work on the contract, per the clients requirements, state licensing and background check procedure.

Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.

Licensing This position requires you are eligible to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer.

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