Customer Service Representative

Robert Half • Bala-Cynwyd, PA • 4h ago

Description

We are looking for a dedicated Customer Service Representative to join our team located in Bala Cynwyd, Pennsylvania. As a Customer Service Representative, in this long-term contract role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This is an on-site position requiring attention to detail and a strong commitment to delivering exceptional customer experiences.

What you get to do every single day:

Proactively communicate with retail stores to address concerns, provide feedback, and resolve issues in a timely manner.

Deliver outstanding customer service by effectively handling inquiries and offering practical solutions.

Manage and de-escalate challenging situations to ensure positive outcomes for customers.

Utilize the Microsoft Office Suite to document, track, and communicate customer service activities.

Respond to inbound and outbound calls promptly, ensuring all customer interactions are handled efficiently.

Maintain accurate records of customer interactions and outcomes to support continuous improvement.

Collaborate with team members to share insights and enhance overall service quality.

Requirements

Other requirements for the Customer Service Representative position include and are not limited to:

Proven experience in a customer service role, preferably in a call center or retail environment.

Strong proficiency in the Microsoft Office Suite, including Word, Excel, and Outlook.

Excellent communication skills, both verbal and written, with a focus on active listening.

Ability to manage and resolve conflicts effectively while maintaining professionalism.

Skilled in handling inbound and outbound calls with a customer-focused approach.

Detail-oriented with strong organizational skills to manage multiple tasks efficiently.

Availability to work on-site Monday through Friday, adhering to a business casual dress code.

Interested candidates should reach out to Nicole Allman at 215.568.4580 and reference JO# 03720-0013294644

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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