Customer Service Lead

Meijer • United States, United States • 1w ago

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement and career growth

Please review the job profile below and apply today!

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their span of care by modeling exceptional customer experience. Possess the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you'll be doing:

Engaging team members to provide the best possible shopping experience for our customers including an exceptional checkout experience and initiating interactions with customers.

Communicates with team members and assigns daily work tasks.

Mentors and coaches other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.

Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.

Foster and drives open communication with team members and leaders to ensure the timely and effective exchange of information.

Works with leadership on department schedule writing to focus on team member engagement, improve customer service, store sales and profitability.

Ensure freshness of products by closely monitoring execution of rotation and dating policies.

Guiding the team in compliance with food safety standards and regulations and working in a safe manner.

Engaging with the community to include local events that may connect the store with the customers we serve.

Leads team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.

Actively creates an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.

Operating a register and cash handling when needed.

Operates powered equipment, where applicable.

May be required to act in Department Supervisor capacity in other departments throughout the store

This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

Retail or other customer service experience preferred

Passion for customer service with total engagement, including initiating interactions, that conveys approachability to customers and fellow team members.

Excellent verbal and written communication

Creative thinking skills

Ability to influence others

Ability to quickly build report and gain customer confidence to create repeat business

Ability to lift, carry, push, pull, bend and twist while handling product

Experience executing plans

Positive influence to create a strong team environment that values a diverse and inclusive culture where team members and vendors can feel valued.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request . Submissions that are not seeking help to complete the application due to a disability will not be responded to.

Meijer

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