IT Supervisor

Labcorp • Burlington, NC • 20h ago

Job Summary:

The Desktop Support Supervisor is responsible for overseeing a team of desktop support technicians, ensuring the efficient and effective delivery of technical support services to end-users. This role involves managing day-to-day operations, routinely providing Desktop Support assistance to Labcorp employees, troubleshooting escalated issues, implementing support procedures, and ensuring high levels of customer satisfaction. The supervisor will also coordinate with other IT departments to support infrastructure and software initiatives.

Report To:

IT Manager

Duties and Responsibilities

Supervise and lead a team of desktop support technicians.

Provide advanced technical support for hardware, software, and network issues.

Assign and monitor daily support tasks and ensure timely resolution of incidents and service requests.

Ensure adherence to IT support policies, standards, and service-level agreements (SLAs).

Develop and maintain documentation for support procedures and troubleshooting guides.

Train and mentor support staff to improve technical skills and customer service.

Handle escalated technical issues and work closely with other IT teams for resolution.

Conduct regular performance evaluations and provide feedback to team members.

Manage asset inventory and oversee deployment, maintenance, and retirement of IT equipment.

Assist with IT projects and coordinate desktop support tasks as needed.

Monitor metrics and generate reports on team performance and user satisfaction.

Minimum Education and Experience Required:

Associate's or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).

3+ years of experience in desktop or technical support roles.

Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, Active Directory, and remote support tools.

Experience with ITSM tools such as ServiceNow

Knowledge of best practices for incident and request management

This position is onsite five days a week. This is not a remote or hybrid position.

Preferred Qualifications:

1+ years in a supervisory or team lead position preferred.

Certifications such as CompTIA A+, Network+, or Microsoft certifications (e.g., MCSA) are a plus.

Previous experience in Healthcare IT environment.

Skills and Competencies:

Excellent verbal and written communication skills with an ability to interact effectively with non-technical users. skills.

Ability to prioritize tasks and manage time effectively.

Strong technical troubleshooting skills with the ability to resolve complex hardware and software skills.

Application Window closes 9/27/2025

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) **.

Labcorp is proud to be an Equal Opportunity Employer:**

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility. (Disability_apply@LabCorp.com) For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .

Labcorp

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