Production Administrative Assistant

BELFOR Property Restoration, Inc • Marlborough, MA • 3h ago

Compensation and Benefits

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

The Production Assistant is responsible for providing administrative support in a field office environment. The main function of this position will be to provide support to the Production Team and Project Managers. Exercises judgement within established guidelines to plan, prioritize and organize a diversified workload.

Requirements:

Project pre-planning

Processing new leads and entering into proper systems

Maintaining the daily production and on call schedules

Managing job files and project documentation, including auditing files for billing

Monitoring, auditing and filing daily paperwork from the field

Maintain customer files via digital database and physical file system

Contacting clients in a customer support role.

Setting up subcontractor purchase orders

Obtaining materials quotes and managing materials lists

General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments

Assisting with travel needs such as hotel reservations and flight booking

Miscellaneous management reporting

New field personnel onboarding and training coordination

Helping the field with technology needs and technology troubleshooting.

Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards

Other projects and duties as assigned

Experience and Qualifications:

2+ years general office administration experience

Construction, restoration or insurance industry experience preferred

G-Suite knowledge (Gmail, Sheets, Google Drive)

Microsoft Office knowledge (strong emphasis in Word & Excel)

English language literacy & fluency

Ability to multitask in a fast-paced office environment

Strong written and verbal communication skills

Attention to detail and keen sense of safeguarding other people's property and information

Comprehensive understanding of customer service principles and practices

Ability to work under time constraints to meet specific obligations

Strong organizational and data entry skills

Physical Requirements:

Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)

Sitting for extended periods of time

Manual dexterity needed for keyboarding and other repetitive tasks

The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

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