Operations Administrative Assistant

Del Mar Vacations • Orleans, MA • 3d ago

Who We Are Del Mar Vacations is a Veteran-owned and operated,
full-service vacation rental company with over 400+ homes across Cape
Cod. Our mission is to create lifelong memories through 5-star guest and
homeowner experiences and we do that by putting hospitality and service
at the heart of everything we do. We?re a team of passionate, smart, and
engaged people who solve problems creatively and serve with care. Our
ideal teammates thrive in a high-energy, tight-knit environment, are
intellectually curious, optimistic, and ready to pivot when things
change. We live and work by our mantra R.R.R.E.E.E. - Readiness.
Responsiveness. Resolution. Empathy. Efficiency. Enthusiasm. And our
values make this more than just a job: Be Reliable. Reliable. Reliable.
Think like a Guest. Think like a Homeowner. Think like a Team Member.
The Obstacle is the Opportunity. Make it Happen. Be Anti-Fragile. If
that resonates with you, keep reading. The Role: Operations Admin As an
Operations Admin, you?ll be part of a squad that sits at the center of
our Operations engine. Together, our Admin Team covers all the moving
pieces of a 400+ home portfolio - Prioritizing, scheduling, dispatching,
vendor coordination, and ensuring quality of each home. Each Admin has a
focus area, but we work as one unit, flexing across pipelines to get
things done. This role is all about making sure the right work gets to
the right person at the right time - whether it?s a same-day guest or
owner issue in July, a multi-week project in January, or seasonal
service packages in March. No two days are alike, and that\'s the fun of
it. What You\'ll Own Schedule and dispatch maintenance techs to resolve
homeowner and guest issues quickly. Juggle high volumes of incoming
requests, keeping service levels 5-star and efficient. Serve as a point
of contact for field techs, ensuring they have clear instructions,
tools, and support. Review job completions - reschedule, escalate to
vendors, or approve for invoicing. Coordinate routine seasonal work:
outdoor shower turn-ons, AC installs, service packages, etc. Balance
routine tasks with the transition work needed to open/close homes.
Support teammates focused on vendor pipelines and quality control.
Schedule and track longer-term jobs and projects (spanning days to
months). Partner with the team on home closings, openings, tune-ups, and
quality checks. Manage recurring processes like permits, inspections,
inventories, and documentation. Flex across pipelines - covering
dispatch, vendor management, triage, or QC as needed. Contribute to
process documentation and continuous improvement projects. Work
shoulder-to-shoulder with the Admin Team to keep homes, facilities, and
equipment in top shape. You Might Be a Fit If You... Have experience
scheduling, dispatching, or supporting field teams in a service
environment. Thrive when working in a team identity/squad model where
everyone owns outcomes together. Are organized, tech-savvy, and
confident juggling multiple priorities. Communicate clearly and
professionally across phone, text, email, and in-person. Stay calm in a
fast-paced, high-volume environment (especially in summer). Are
available to work some weekends between Memorial Day and Labor Day.
Bring project management experience (a bonus). Speak Portuguese and
English (highly desired). What\'s In It For You Be part of a
collaborative Admin Team squad that shares the load and wins together.
Amazing co-workers who care about what they do. 75% paid health
insurance for you + dependents. Dental & vision coverage. HSA (Health
Savings Account). 401k with up to 4% match. Professional development
opportunities. Yearly bonus program (and other recognition big & small).
Autonomy to build, create, and improve things daily. Office in downtown
Orleans (access to restaurants, shops, and Cape Cod life).

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