Student Administration Assistant Associate - Rackham Graduate School
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How to Apply
A cover letter is required for consideration for this position and must be attached as the first page of your resume. The letter should address your specific interest in and outline skills and experience that directly relate to this position. Applicants who do not meet these requirements will not be considered.
Job Summary
The Rackham Graduate School seeks a Student Administration Assistant Associate to serve as a member of the Admissions, Academic Records & Dissertations (AARD) team. This position serves as the first point of contact for the AARD information desk, answering the information desk telephone and responding to email inquiries to address questions and concerns and assisting in advising students and other walk-in guests regarding Rackham Graduate School policies and procedures, directing guests to the appropriate people in the Rackham building or another campus resource. The selected candidate will also spend approximately 65% of their time providing administrative support to all aspects of the graduate admissions process as well as the academic records and dissertation processes.
PLEASE NOTE:
This is a three-year term-limited position with the potential of being converted to an open ended position based on operational needs and available funding.
Rackham is currently offering hybrid work schedules
To learn more about the Rackham Graduate School visit https://rackham.umich.edu/
Why Work at Michigan?
Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Responsibilities*
Serve as the first point of contact for the AARD information desk. This position answers the information desk telephone and responds to email inquiries to address questions and concerns. Assists in advising students and other walk-in guests regarding Rackham Graduate School policies and procedures and directs guests to the appropriate people in the Rackham building or another campus resource. Assist in advising graduate program staff regarding policies and procedures. Collect data to support management decisions. Support the process of developing and testing the performance of online systems.
Provide administrative support to graduate admissions processes. Tasks include entering application data into the Student Administration System, MPathways, from the applications that are provided in paper and electronic formats. Assisting with processing recommendations of admission provided by the graduate programs; verifying Rackham graduate admission requirements are met, finalizing the admission status in the Student Administration System, M-Pathways, and ordering outgoing communications to inform applicants of their status. Assisting in verifying and determining the acceptance of international financial documents, entering data into the Student Administration System to create the I-20 immigration form for non-U.S. citizens who need an F-1 visa and ordering outgoing communications to incoming international students.
Support data verification processes for graduate admissions: Ensure data and document matching to allow all documents, including test scores, transcripts, letters of recommendation, essays and other application documents, for an individual to be combined into one file. Determine the cause of documents not matching the correct applicant's file and address the root cause.
Administrative support to graduate academic records and dissertations processes: Review transcripts and documents for authenticity and enter the data into the Student Administration System, M-Pathways. Enter evaluations submitted from each dissertation committee member for a student's dissertation defense into M-Pathways. Enter the confirmation of a student's defense and dissertation committee approval dates into M-Pathways. Image these confirmation documents into a student's imaged file.
Credential Evaluation: Evaluate transcripts; U.S. and non-U.S., including dual degree enrollments, for Bachelor's and Master's degree equivalency. Calculate the equivalent of a U.S. grade point average on a 4.00 scale. Review non-U.S. transcripts and financial documents for acceptability; verify authenticity and sufficient funds to cover tuition and living expenses. Assist with the research of institutions for accreditation and level of educational degrees offered.
Required Qualifications*
High school education or equivalent and two years of work experience.
Demonstrated commitment to exceptional customer service and process improvement.
Proficiency in utilizing database management systems as well as Microsoft Office products and Google suite of applications.
Strong attention to detail and analytical skills.
Demonstrated ability to take initiative to resolve problems effectively.
Ability to organize and prioritize work. Handle multiple tasks with efficiency.
Familiarity with Rackham Graduate School Admissions and Academic Policies and procedures
Excellent interpersonal communications skills; oral and written.
Ability to work independently and in a team environment. Strong interest in ongoing professional development.
Ability to maintain confidentiality, exercise discretion, and handle people with diplomacy under stressful situations and in matters of a sensitive and confidential nature.
Knowledge of and strong personal commitment to shared teamwork, continuous business process improvement, and professional development.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .
Application Deadline
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an equal employment opportunity employer.
Job Detail
Job Opening ID
268449
Working Title
Student Administration Assistant Associate - Rackham Graduate School
Job Title
Student Admin Asst Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Rackham Grad School
Department
Rackham Adm, Acad Rec, & Disst
Posting Begin/End Date
9/09/2025 - 9/23/2025
Salary
$44,000.00 - $46,500.00
Career Interest
Academic & Student Services
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