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A2R Solutions Owner

Insight Global • North Charleston, SC • 4h ago

Job Description

This candidate will be working specifically on a project for Parking Technology:

Act as the point-of-contact and escalation for integrations, incidents, and minor enhancements.

Manage, update, triage, request services for the parking technology system and app

Daily, walk the parking technology solution, identify maintenance requests and enter

Weekly, "reset" system counters as needed

Engineering Technologies:

Serve as the Solution Owner for select engineering technologies, providing planning, triage, procurement, strategy, and day-to-day support.

Requires strong communication, ability to take ownership of ambiguous situations, and familiarity with managing technology; will lead clarifications and drive cross-functional decisions

Ensure adherence to configuration management, security, and safety policies.

Participate in on-site reviews, integration testing, and hands-on troubleshooting as required.

Food Services technology deployment, sustainment & complianc

Own solution delivery and provide lifecycle support for assigned A2R engineering technologies.

Act as the point-of-contact and escalation for Parking Technology, Food Services Technology, and Engineering Technologies

Coordinate cross-functional teams (Engineering, IT, Leadership, Procurement) to ensure on-time delivery and compliance with established standards and stakeholder requirements.

Maintain and update architecture artifacts and support documentation for deployed technologies.

Triage and prioritize incoming engineering and customer requests; facilitate backlog organization, prioritization and execution planning with stakeholders.

Drive continuous improvement: performance metrics, root-cause analysis, lessons learned reporting, and corrective action implementation.

Represent the business in stakeholder meetings; provide regular status and risk reporting to program leadership.

Ensure adherence to configuration management, security, and safety policies.

Participate in on-site reviews, integration testing, and hands-on troubleshooting as required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

3+ year of project management, program management, or product management experience

Strong communication skills and a demonstrated willingness to take ownership of ambiguous situations; able to clarify requirements, drive decisions, and lead cross-functional resolution.

Excellent stakeholder communication and program reporting skills. - Familiarity with navigating compliance and procurement processes

Understanding of Commercial Off The Shelf software deployment, integration, and lifecycle management.

Familiarity with software requirements gathering, use case and user story development, network and solution architecture concepts, software deployment and implementation, and user training development and deployment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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