Overview
Join us and enjoy a robust benefits package designed to support your well-being!
(Some plans vary by state.)
Full Time employees can enjoy:
Health Coverage: Two flexible medical plans.
Dental & Vision: Comprehensive coverage by Sun Life. Vision is company paid.
Health Savings Account (HSA): Pre-tax contributions.
Flexible Spending Accounts (FSA): Medical and Dependent Care options.
Life & Disability Insurance: Company-paid, with optional additional coverage.
Generous Paid Time Off (PTO), plus additional paid holidays.
Employee Assistance Program (EAP): Wellness support
401k Retirement Plan: Participate and receive a company match after meeting eligibility requirements.
Frequent and ongoing employee appreciation and celebration throughout the company
Paid training
Dynamic, challenging, and motivating work environment
Clear career path and opportunities for growth
VERY competitive pay and compensation package
Outstanding employee retention rate
True teamwork environment
High visibility and interaction with senior management
Enjoy an easy commute to our prime location in Clearwater's Highpoint/ICOT/Gateway area - conveniently accessible from anywhere
SUMMARY:
We are seeking a detail-oriented and client-focused Implementation / Account Manager to join our Third-Party Administrator (TPA) whose focus is health insurance. This role is responsible for overseeing the onboarding and implementation of new accounts and new business partners, as well as supporting the seamless integration of systems and processes. The ideal candidate will serve as the primary liaison between clients, internal departments, and external partners, driving successful outcomes through proactive communication, project management, and a deep understanding of health plan administration.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages the end-to-end implementation process for new clients and new business partners.
Develops and maintains detailed project plans and timelines to ensure timely delivery of services.
Serves as the main liaison between internal departments, business partners, and clients during the onboarding process.
Facilitates regular implementation meetings with clients and internal stakeholders.
Ensures client requirements are accurately translated into system and procedural specifications.
Reviews and understands plan documentation, contracts, and benefit designs.
Provides ongoing account management and support after implementation, including addressing inquiries, changes, and escalated issues.
Conducts periodic client reviews to assess satisfaction and identify areas for improvement.
Coordinates and communicates updates related to regulatory changes, system enhancements, and service offerings.
Collaborates with internal teams (e.g., Compliance, IT, Claims, Customer Service) to ensure accurate and efficient service delivery.
Tracks and reports implementation and account management metrics to leadership.
OTHER RESPONSIBILITIES:
Adheres to the policies and procedures of Company.
Maintains strict confidentiality of client, company, and personnel information.
Demonstrates a strong commitment to the mission and values of the organization.
Adheres to company attendance standards.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or direction to project team members or junior staff involved in implementation or client services.
COMPETENCIES:
Strong organizational, interpersonal and motivational skills
Excellent written and verbal communication skills
Detail oriented
High level of reasoning and analytical skills
Ability to multi-task and work independently
Client-focused with a commitment to delivering high-quality service
Project management capability with the ability to manage multiple timelines
Ability to understand and communicate complex benefit plan information
Qualifications
QUALIFICATIONS:
Education and/or Experience:
Bachelor's degree in business administration, Healthcare Administration, or related field preferred.
Minimum of 3-5 years of experience in a client-facing role within a Third-Party Administrator, insurance, benefits administration, or related healthcare field.
Experience with Accident and Health (A&H) plans or ERISA-regulated employee benefit plans strongly preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Project Management certification (e.g., PMP) or industry-related certifications (e.g., CEBS) a plus but not required.
COMPUTER SKILLS:
Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and Outlook, Electronic Health Records.
Familiarity with benefit administration platforms, CRM tools, project management software, and database systems preferred.
ENVIRONMENTAL FACTORS/PHYSICAL DEMANDS:
Work is performed in an office and onsite facility care environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Drug Free Workplace Program:
Premier Administrative Solutions is a smoke-free work environment, and we participate in the Florida Drug Free Workplace Program that was enacted in 1990. To stay compliant, all candidates who receive a conditional job offer must submit to a pre-employment drug screen. Random and post-accident drug screening are also a part of this program.
At-Will Employment (Florida):
Employment with Premier Administrative Solutions is "at-will." This means that employment is for an indefinite period of time and may be terminated by either the employee or the employer at any time, with or without cause or notice, and for any reason or no reason at all, in accordance with Florida law. Nothing in this job description or any other document should be interpreted as a contract of employment.
PA123
Job Locations US-FL-Clearwater
ID 2025-2716
of Openings 1
Category Implementation and Account Manager
