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Customer Service Representative

Robert Half • Des Plaines, IL • 3h ago

Description

Key Responsibilities:

E-commerce & Logistics:

Manage e-commerce backend: monitor orders, inventory levels, and shipping status via

various portals. Coordinate with warehouses and ensure order files are transferring properly.

Track and troubleshoot orders on our websites and portals throughout the day.

Customer Support:

Respond to customer inquiries via email and phone in a timely, professional manner.

Troubleshoot issues such as missing/damaged orders, lost packages, or delays

(e.g., UPS, FedEx problems).

Solve website-related customer issues (e.g., checkout errors, broken promo codes).

Digital Support:

Assist in creating monthly newsletters and promotional emails using

Canva, Brevo, Constant Contact, etc.

Help update promotional content on website (banners, codes, prices).

Office Support:

Period help with packing and mailing packages, product inventory, miscellaneous research

Required Skills:

Team player, strong organizational, communication, problem solving and customer relation skills.

Comfortable using digital tools (e.g., CMS, email platforms, inventory systems).

Customer-focused mindset and problem-solving attitude.

Previous experience in e-commerce, logistics, or digital support is a strong plus.

Fluent in English (French is a plus, not required).

Requirements - Proven experience in customer service, preferably in a call center or e-commerce environment.

Strong skills in order entry and handling inbound and outbound calls.

Ability to troubleshoot and resolve issues related to logistics, shipping, and website functionality.

Excellent communication skills, both verbal and written, with a customer-focused approach.

Proficiency in managing e-commerce systems and portals.

Detail-oriented with strong organizational and multitasking abilities.

Ability to work effectively in a fast-paced, team-oriented environment.

Familiarity with logistics providers such as FedEx is a plus. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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