Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information Technology (IT) Office. Responsibilities Assists the Force Support Squadron computer specialist in all matters relating to data automation data systems and communication hardware/software applications used within the Force Support Squadron. Performs a wide range of duties supporting the configuration management, hardware and software maintenance, functional user support, etc. to include but not limited to plans, coordinates, and installs applications software and hardware for Data Automation Systems. Provides Customer Support, Network Services, Operating Systems, Policy and Planning, Security, Systems Administration and Systems Analysis. Installs, tests, troubleshoots, maintains and repairs operating systems and software configuration of FSS network infrastructure devices to include but not limited to routers, switches, firewalls, intrusion detection and prevention systems. Ensures that network connections are on line and active utilizing network management tools and processes and plays a key role in maintaining the network management platforms. Analyzes system problems and develop and/or recommend corrective action. Provides customer technical assistance support for FSS.NET LAN. Provides on-going technical support to customers to ensure proper functional use of equipment and programs to preclude undue interruptions to IT services. Interfaces with customers to ensure efficient operations. Provides technical expertise and assistance with their desktop applications and software. Assistance may require hands-on corrective action or putting a trouble ticket in the Enterprise Service Desk (ESD) Automated System. Acts as liaison between the FSS Customer and the ESD as needed. Assists in compiling information for risk analysis accreditation and certification packages in accordance with agency requirements and timeframes. Additional duties could include Information Assurance Officer (IAO), Cyberspace Infrastructure Planning System (CIPS), Client Support Technician (CST), Information Technology Equipment Custodian (ITEC), and maintain Payment Card Industry (PCI) standards or alternate for these duties. Position of Trust. The employee may be required to work other than normal duty hours in an on-call status, which may include evenings, weekends, and/or holidays. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12796209 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/12/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Possess and maintain DoD approved Information Assurance baseline certification or understand that completion of training and certification must be completed within 6 months of appointment. Knowledge of and experience using the fundamental capabilities and functions of IT network architecture, topology and protocols used in installing and administering network services. Have experience configuring, installing and maintaining network switches, routers, firewalls and servers. Have the ability to communicate clearly when providing technical support to users and must possess the skills necessary to communicate IT-related processes clearly and effectively using both oral and written techniques. Be physically able to lift and carry equipment weighing up to 40 lbs. Must have a valid driver's license and be able to operate a vehicle safely. You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1113
