GUEST SERVICE RETAIL SALES LEAD
The Country Life Shop -- Kitchen Kettle Village
Intercourse, Pa | $16 per hour | Full-time
Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!
Vision: Spreading Happiness
Mission: Creating Exceptional Experiences and Lasting Memories
Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,
& We Before Me
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Perks & Benefits**
Family-owned and operated since 1954
Non-traditional retail and food service hours - Closed evenings and Sundays
Medical, Dental, Vision
Penn Medicine HealthWorks
401(k)
Paid Time Off
Wellness programs
Scheduling flexibility for work/life balance
20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
Learning and development opportunities
What You'll Do
Work with the store manager to grow the sales culture of the Country Life to maximize results, while maintaining and setting the example for outstanding guest service
Be on the floor at all times unless assisting a guest with products or directed otherwise by the manager
Greet guests, engage them in conversation and listen for opportunities to answer their questions and offer product suggestions
Assist in Monitoring team member engagement with guests and assist the manager in training and ensuring our retail team delivers World Class Service to all guests
Be an expert in product and furniture knowledge and be extremely comfortable with making product recommendations
Be aware of the lines at the register and be prepared to help at registers when necessary
Ensure product displays are attractive and maintained efficiently as directed by the manager and merchandising team
Help oversee the cleanliness of the shop by ensuring team members are following cleaning lists and rotating displays as well as completing cleaning/organizing projects during slow periods
Assist with all retail store physical inventory counting, adjusting, and discrepancy correction
Be able to open and/or close the retail store as needed, and complete the daily deposit paperwork
Be proficient in Fusion and AccuPos (POS System) and be capable of covering every position in the shop
Be proficient with Microsoft products (Word, Excel, Outlook)
What You'll Bring
High level of confidentiality and ethical conduct
Communication / Guest Focus
Problem solving skills
Diversity and Inclusion
Customer service driven
Attention to detail
Stress Management / Composure
Strong organizational skills and Coachability
Computer skills
Ability to adapt to a changing environment
