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Manager, Retail Experience

New York Botanical Garden • Bronx, NY • 6h ago

NYBG Job Description

Title

Reports to

Vice President of Retail, E - Commerce & Brand Licensing

Position Summary:

The Manager, Retail Experience is responsible for the oversight and operational management of the NYBG Shop experience . The Manager plans and delegates all aspects of NYBG Shop's day to day operations, and ensure s the smooth functioning of the shop. The Manager m anage s S hop staff, while uphold ing high standards of customer service, ensur es all shop spaces are clean and organized, and resolve s any issues in a timely and professional manner reflective of NYBG's standards.

Specific Duties & Responsibilities:

Manages shop staff , including scheduling , a ddress ing staffing concerns, escalat ion of employee concerns , and makes recommendations for staff professional development

Works closely with the warehouse staff to streamline stockroom deliveries

Responsible for all aspects of customer service, deliveries, shop opening and closing procedures, and maintaining a clean, organized, and safe environment

Ensur es proper care of all plants and basic knowledge of horticultural and non-horticultural products across all shop staff

Responsible for assisting in the creation and execution of shop strategic and operational plans developed by senior retail management

W orks with the VP and Directors to optimize the efficiency of the shop including, markdown strategy, stock turn, in - store and online promotions and in - store events

Manages the shop's financial accounting and proper reporting

Manage s the POS system, cash register trouble shooting, and updating inventory

Submit s work orders and monitors their completion

Trains staff to take on new professional opportunities and projects

Maintains a strong line of communication with staff, and senior retail management, ensuring completion of projects

Uphold s the vision , standards, and procedures for NYBG Shop and Retail staff

Qualifications:

8+ years retail management experience , horticulture experience a plus

Excellent leadership , communication , organization , and delegation skills

Keen eye for merchandising

Attention to detail and professionalism in all interactions and correspondence

Responsible and dependable, and the ability to function as both a leader and team player in a collaborative environment

Knowledge of S hopify POS , Microsoft Office (Excel, Outlook, Word)

Flexibility in working weekends and some evenings

Ability to move or lift up to 30 pounds

Physical Demands & Work Environment: While performing the duties of this position, the employee is required to, at minimum, work outdoors in a variety of weather conditions, climb ladders, unload truck deliveries, and lift or move up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position .

Baseline Work Schedule:

35-hours a week; Wednesday - Sunday , 9-5 and/or 11-7 ; occasional evenings and/or holidays required based on NYBG's evening/events schedules.

Salary: $70,000

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