Basic Job Functions: The Group & Advance Sales Representative is a temporary part-time position that supports the Group & Advance Sales business through customer service and administrative tasks.

Specific Duties & Responsibilities: - Provide exemplary customer service to all clients while ensuring revenue is maximized. - Answer Group Sales telephone lines and respond to email inquiries. - Sell adult group tickets to Tour Operators, Garden Clubs, and other related organizations. - Enter reservations into the ticketing system - send confirmation and invoice to client. - Collect and process payments - follow up on unpaid invoices. - Enforce all payment and cancellation policies - issue credits and refunds. - Assist with scheduling and confirming tour guides based on the needs of the client/group. - Meet and greet groups, review itinerary and Garden offerings. - Scheduling of group dining and provide catering form to the Garden's caterer as required. - Oversee group sales events, coordinating with various departments for set-up and execution. - Help grow the business by assisting in outbound sales campaigns to past visitors and prospects. - Additional duties as assigned by management.

Qualifications: - Must be available to work weekend - High School diploma required; some college preferred - Excellent interpersonal and communication skills required; proven ability to maintain effective working relationships with all levels of management - Strong working knowledge of Microsoft Word and Excel required, knowledge of ticketing systems/and or database systems a plus. - Strong analytical, time management and organizational skills, attention to detail, and ability to manage multiple projects in a fast-paced, deadline-driven environment. - Previous customer service experience desired - A valid driver's license is preferred. - Ability to move 30 lbs.

Rate: $20/hr

If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org.

EOE/BIPOC/F/Persons with disabilities/Veterans

New York Botanical Garden

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Group & Advance Sales