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Customer Service Representative - Manufacturing Environment

Parker Plastics, Inc. • Pleasant Prairie, WI • 7h ago

Why Parker Plastics?

A 30-year strong, manufacturing company

Focused on growth, efficiency, and continuous improvement as a company

Striving to provide opportunity, stability, & work-life balance for our employees

Benefits

8-hour shifts

Temperature controlled production floor

401(k) with company match

Annual profit sharing

Tuition Assistance

Paid Holidays immediately after hire date

Paid Vacation

Medical, Dental, and Vision insurance

Company-paid Short & Long-term Disability, AD&D, and Life Insurance

Get to Know Parker Plastics, Inc.

Parker Plastics, Inc. is a state-of-the-art custom blow molder, delivering customer driven packaging solutions for over 30 years. Our focus on quality, reliability, and total cost reduction ensures that we develop long-term partnerships with our customers. Our Nevada Team is looking to add a Customer Service Representative who will help drive these core philosophies.

Position Summary:

The CSR is responsible for providing the best sales and office support necessary to enhance and strengthen our customer relationships. This includes all direct and indirect communications regarding order processing, order management, material ready dates, production scheduling, logistics and quality issues. CSR will function as the liaison between our customers, the Sales team, and the Operations group.

Primary Responsibilities :

Order Entry

Enter customer orders into the system

Submit order acknowledgement to customer within 24 hours of receipt

Order Management

Assist with the communication of any special raw material requirements

Review of orders for timeliness of scheduling, completion, and shipping

Confirm accuracy of shipping documentation with customer purchase order and order acknowledgement

Timely communication of order delay or any other supply issues

Customer Service

Maintain accurate and updated customer information in our data base systems

Maintain and provide accurate and updated customer pricing

Manage any sample requests

Respond to quotations for stock bottles

Deliver information pertaining to our stock bottle program (pack out, pallet/TL quantities etc.)

Review and communicate inventory levels with the customers

Assist and address any A/R issues

Assist and address any slow/obsolete inventory issues

Arrange freight including invoice prep and pick ticket generation

Sales Support

Implement new customer set up (including BOM et al)

Properly qualify and manage phone and web site inquiries

Assist with New Product development projects (drawing/mold PO's, tooling invoices etc.)

Establish/maintain professional customer relationships/communication

Provide new stock bottle quotations

Prepare purchase orders and invoices for customer drawings/new molds

Administrative Office Support:

Assist in greeting and checking in visitors, guests, vendors, and new hires.

Answer incoming phone calls.

Process incoming mail.

Process Invoices and Billing.

Filing.

Various other office duties and tasks as assigned.

Position Requirements:

The Customer Service Representative should possess and exhibit following characteristics:

Independently motivated

A pleasant and engaging personality

Detail orientation

Ability to multi-task

Good time management skills

Ability to prioritize

Strong organization skills

Be a solid team player

Flexible

Demonstrate Microsoft Office 365 proficiency

Be a customer advocate (checks and balance with Ops/Production)

Maintain safe, secure, and healthy work environment by following all policies and procedures.

Work shift:

Monday through Friday, 8am - 4:30pm.

Must be available for overtime as needed.

Required Education/Experience:

High School Diploma or equivalent (GED).

2 years related experience.

Physical Demands:

Sitting for extended periods of time.

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