Medical Customer Service Rep

Robert Half • Doylestown, PA • 3h ago

Description Robert Half is assisting a healthcare organization in seeking a highly organized and detail-oriented ED Registrar for a long-term temporary assignment. The successful candidate will serve as the primary point of contact for patients, visitors, and medical staff in the emergency room, providing exemplary customer service while ensuring accurate recording and management of patient information.

The schedule for this position is:

Wk1 Sun, Tue, Wed, Th, Fr 4.30p-1a

Wk 2 Mon, Tue, Th, Fri, Sat, 4.30p-1a

Key Responsibilities:

Patient Registration: Collect, verify, and record patient information at registration to ensure all data is accurately documented in the system

Insurance Verification: Confirm patient insurance coverage and enter details into the system, ensuring compliance with policies and procedures

Customer Service: Provide prompt, courteous assistance to patients and visitors, addressing inquiries and concerns with professionalism and empathy

Coordination with Medical Staff: Collaborate with emergency room physicians and nurses to ensure smooth patient admission and communication during critical situations.

Document Management: Maintain compliance with HIPAA standards while handling sensitive patient information, ensuring all forms are completed and filed properly

Payment Processing: Process payments for services and provide receipts where needed, including collecting co-pays where applicable.

Previous experience in a healthcare setting, particularly in patient registration or administrative roles, is strongly preferred.

Proficiency with hospital information systems and software such as Epic or Cerner is a plus.

Ability to handle fast-paced, high-stress situations with efficiency while maintaining a calm demeanor.

Excellent verbal and written communication skills.

Strong attention to detail and organizational skills.

Knowledge of medical terminology and insurance processes is preferred.

Must be able to adapt and be reliable in a dynamic environment. For immediate consideration please call Christine at 215-244-1870, or send your updated resume to Christine at Christine.MacMahon@RobertHalf com Thank you! Requirements - At least 1 year of experience in a healthcare setting, preferably in patient registration or administrative roles.

Familiarity with hospital information systems such as Epic or Cerner is highly desirable.

Strong ability to remain composed and effective in fast-paced, high-pressure situations.

Excellent verbal and written communication skills to interact clearly and professionally with patients and staff.

High attention to detail and strong organizational abilities to manage multiple tasks efficiently.

Knowledge of medical terminology and insurance processes is preferred.

Reliable and adaptable to changing schedules and dynamic environments.

Proficiency in customer service software and basic medical terminology. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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