Operations Manager

Hyatt • Reston, VA • 4h ago

Description:

The responsibilities include assisting and managing all operational departments in the hotel including but not limited to front office, housekeeping, along with meeting and event services. Assist in the day-to-day operation of the hotel front office, housekeeping or event services (banquets). Supervise the operational activities of the hotel departments including the rooms division along with event and convention services within hotel guidelines to provide the highest standard of guest experience while attaining acceptable profit levels. Assign, coordinate, and supervise work activities of agents, room attendants, house persons and servers. Ensure work is completed to include, shift closings. Prepare and conduct pre-shift meetings with various departments. Perform house counts and review daily arrivals, identify potential problems with rooms' activity and take appropriate action. Prepare a shift briefing to communicate activities, short-term trainings, and any problems and/or special information to the next shift. Ensures proper staffing by scheduling accordingly and reacting to fluctuations in business. Coach and counsel colleagues to reflect Hyatt standards and procedures.

Qualifications:

1-2 years of hotel management or supervisory experience.

Must have strong computer skills.

Must be highly motivated and energetic.

Must have previous Operations experience in management or a supervisory role.

Must be able to work in a fast-paced environment

Refined communication skills.

Ability to maintain operation while encouraging an engaging and having an accountable work environment.

The ability to effectively deal with supervisors, guests, and team members.

Primary Location: US-VA-Reston

Organization: Hyatt Regency Reston

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: RES001276

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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