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VP, Relationship Manager (MyBanker)

Berkshire Bank • Worcester, MA • 6h ago

Division: Retail Banking

Department: MyBanker

Reports to: SVP, MyBanker Team Leader or FVP, MyBanker Team Leader

Status: Exempt/Officer

Grade: 11

Salary Range: $66.699 - $141,734

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Worcester, MA - 386 Main St

Purpose/Objective:

Provides direction and overall leadership, focusing on affluent clients, delivering on Berkshire Banks franchise power. Works collaboratively with MyBanker Team Leader to ensure alignment and the proper prioritization to achieve short and long-term business strategies and objectives. Builds internal and external visibility with other lines of business within the organization including Commercial Lending, Retail Banking, Mortgage Lending, Insurance, and Wealth Management. Builds a referral network to ensure a stream of new business prospects.

Key Accountabilities:

Provides full-service banking to high value clients and oversees a portfolio of simple and/or packaged product account relationships.

Consults with new and existing clients regarding their financial needs following a diagnostic sales and service approach. Identifies sales opportunities and follows through to close; deepens customer relationships through cross-selling. Direct sales include Investments, Insurance, Commercial and Retail products.

Interacts daily with client base at bank branches, clients homes, and places of business to provide a high touch personalized customer experience with availability seven (7) days.

Works directly with the MyBanker Leader, to develop consistent and specific sales strategies, priorities, targets, performance standards, marketing plans and accomplishments. Proactively builds internal and external visibility with other lines of business within the organization.

Continually builds a network of internal and external centers of influence to further enhance the client experience and to exceed customers expectations.

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act.

Extensive travel may be required to meet with clients and/or to attend business line meetings.

Education:

BA or equivalent degree

Experience:

5+ years experience in a financial sales environment with proven results

Demonstrated ability to lead and manage Salesforce; proven coaching skills

Demonstrated experience servicing the needs of high-net-worth individuals with premier level of customer service

Commercial/business banking experience

Skills & Knowledge:

Ability to set strategic direction and deliver business solutions

Demonstrates a high level of Leadership Behaviors

Strong client management skills

Strong business development skills

Extensive understanding of financial markets

Excellent verbal and written communication skills necessary to interact with personnel at all levels of the organization

Ability to work nights and weekends

We endeavor to make this site accessible to any and all users.

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us athr@berkshirebank.com.

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