Village Home Operations Coordinator

Spanish Peaks Mountain Club • Bluffton, SC • 6d ago

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here (https://www.myworkday.com/montage/d/task/2998$46522.htmld) to apply internally.

SUMMARY

The Village Home Residential Coordinator should possess strong project management skills, ability to multitask, and work independently. This person will also work very closely with outside vendors and contractors and should have the ability to develop strong relationships and influence others. Providing Montage luxury service to owners and attention to detail is crucial in succeeding in this role.

ESSENTIAL FUNCTIONS

Coordinate services for owners including cleaning and preventative maintenance

Act as concierge for owners and assist with pre-arrival or in-house requests

Prepare new Owner's manual and other orientation forms

Prepare residences for owner arrival on property according to owner preferences and requests

Process and track invoices for the department

Assist with executing preventative maintenance plan for developer units

Assist with preparing residences for inspections and closings (walk through and identify defects)

Have a basic understanding of housekeeping and engineering department operations

The Residential Concierge is responsible for ensuring a wonderful owner experience while providing excellent customer service.

QUALIFICATIONS

College Degree preferred.

Minimum of two years' experience in a luxury hotel preferred.

Minimum of two years' experience in customer service.

Excellent telephone etiquette.

Exceptional guest recovery skills.

Enjoy interacting with people in a fast paced environment.

Excellent organizational and time management skills.

Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

Must possess a positive attitude.

Must be willing to participate in a learning environment.

Must integrate company values throughout all interactions.

Must be able to quickly adapt to effectively using new software products.

Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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