Customer Service Specialist

PRIVATE INDUSTRY COUNCIL WESTMD(GB) • Youngwood, PA • 23h ago

PURPOSE: Guide customers in the Career Resource Center (CRC)through the PA CareerLink system. Provide information in response to inquiries regarding PA CareerLink services.

Duties may include any or all of the following: This list is intended to be representative. Oversee and direct all CRC customers to best serve the job seeker customer. Greet, disseminate information and answer questions in a one-on-one situation. Develop tracking reports for CareerLink activity and maintain up to date records. Develop tracking reports for CareerLink activity and maintain up to date records. Assist with Pa CareerLink and Digital intake; resume preparation and job matching services/job preferences, ID.me and Virtual Propio. Assist in the Career Development process by providing basic career services. Guide/refer customers from the CRC to CareerLink Partner services: extend basic and individualized services. Maintain CRC schedule and oversee its coverage ensuring that partners are up to date on daily activities. Assist in answering incoming calls and refer as appropriate. Assist in entering information into Lobby Management platform as appropriate. Perform general clerical duties to include the maintenance of reports, surveys, and/or other pertinent information. Hand out and collect local customer service surveys per schedule. Develop and maintain cooperative relationships in the community/ participate in outreach activities. Perform all other job duties as assigned.

QUALIFICATIONS: Education: Minimum of an Associate's degree in Communications, Marketing, Business or related field with a commitment to obtain a National Family Development Credential within 18 months of hire. Experience: One to two years of Customer Service experience.

Skills, Abilities and Knowledge: Commitment to customer service and continuous improvement General understanding and knowledge of PA CareerLink services, Partners (staff and referral processes) and career resource materials Excellent interpersonal skills Effective oral and written communication skills Ability to multi-task and prioritize workload Problem solving ability where independent judgment may be required Basic computer knowledge and skills with experience in Microsoft products Ability to interpret data Ability to maintain confidentiality Capable of operating various office machines

PLEASE CLICK "APPLY" ON PACAREERLINK PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS"

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