Req ID: RQ206467
Type of Requisition: Regular
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: NACI (T1)
Job Family: Data Science and Data Engineering
Skills:
Analytics,Customer Service,Medicare,Microsoft Office
Experience:
2 + years of related experience
Job Description:
Deliver insights to help our clients turn data into action as a Data Analyst Associate at GDIT. Your work will provide transformative solutions to our clients' big data obstacles and help advance the mission. Here, you can make a meaningful impact on our clients' mission and on your career.
At GDIT, people are our differentiators. As a Data Analyst Associate you will help ensure today is safe and tomorrow is smarter. Our work depends on a Data Analyst Associate joining our BCRC team to support project leads in providing our business partners with high quality, innovative, and valuable assessments regarding important customer concepts and critical data.
This role is fully remote!
HOW A DATA ANALYST ASSOCIATE WILL MAKE AN IMPACT:
From 8:00am - 4:30pm EST, partner with senior analysts to process requests and transform category builders, case studies, and strategic planners using VLOOKUP, into lucid Pivot Tables and Clustered Charts for extracting key impacts.
Learn, navigate, and utilize Benefits Coordination Systems, Verint, IVA, and Avaya software to surface insights, system irregularities, and emerging trends when monitoring agent-customer interactions and transcriptions.
Consult with the tenured analysts to translate relational datasets, report dashboard findings, and showcase discoveries regarding behavioral patterns and customer feedback using PowerPoint/Slides.
Achieve consensus through collaborative sharing, comprehensive peer review, or team approval, when calculating, constructing, and finalizing all investigatory findings while participating in team meetings, offering and welcoming feedback, examining best practices, streamlining methodologies, and continuously elevating standards using tools such as Microsoft Teams, Zoom Comm, SharePoint, and Google Chats.
Maintain structured logs in Google Sheets of critical terms, themes, and categories to support query optimization and topic coverage while also participating in live monitoring and real-time analysis, to address urgent issues requiring immediate detection or escalation.
Perform real-time targeted listening activities, using BCRC guidelines and Speech Analytics methodologies to identify emerging trends gathered from media sets, to highlight opportunities within a defined scope of work daily.
WHAT YOU'LL NEED TO SUCCEED
This position requires a Public Trust and involves performing work on a federal contract. Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.
Required:
Bachelor's degree in business, Technology, Data Science, or an equivalent combination of education and directly relevant experience.
2+ years' proven experience in business analytics, speech analytics, or data reporting.
2+ years' experience in the healthcare industry, with familiarity with Medicare-related data collection and recovery activities.
Proficiency in Microsoft Office or Google Workspace applications, particularly Excel/Sheets, Word/Docs, Outlook/Gmail, and PowerPoint/Slides.
Prior experience working in a call center or customer service environment.
Must be able to obtain a Public Trust clearance
Desired:
2+ years with Correspondence, Data Collection, Recovery, or ESRD processes.
Proven ability to quickly learn and effectively use new software tools and platforms.
Strong analytical, critical thinking, and problem-solving skills.
Excellent listening, verbal, and written communication abilities.
Ability to welcome, accept, and implement feedback constructively.
Highly adaptable to working collaboratively in a team-oriented environment.
Detail-oriented able to meet deadlines with a strong focus on accuracy and quality.
Proactively adept at identifying and pursuing new tasks and assignments automatically.
GDITFedHealthJobs
The likely salary range for this position is $52,700 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
