Assistant Director, BMPS (Administrative Officer 4)
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Assistant Director, BMPS (Administrative Officer 4)
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-31912-08660
Department
State Employees' Retirement System
Division
SR Bur Mbr Prtcpnt Srvs
Opening Date
09/05/2025
Closing Date
9/19/2025 11:59 PM Eastern
Job Code
08660
Position Number
50700185
Union
Non Union
Bargaining Unit
A3
Pay Group
ST09
Bureau / Division Code
00702200
Bureau / Division
Bureau of Member and Participant Services
Worksite Address
30 N. 3rd Street
City
Harrisburg, Pennsylvania
Contact Name
DJ Korlewitz
Contact Phone
717.237.0395
Contact Email
DKorlewitz@pa.gov
Description
Benefits
Questions
THE POSITION
Are you an experienced leader ready to take the next step in your career? If so, the State Employees' Retirement System (SERS) has the perfect opportunity for you! We are looking for a strategic and people-focused professional to lead operations across our Regional Field Offices driving innovation, consistency, and service excellence that directly impacts the retirement outcomes of thousands of Commonwealth employees. As the Assistant Director of Member and Participant Service Operations, you will have a chance to shape the future of member services, empower regional teams, and serve as a trusted partner in one of Pennsylvania's most mission-driven agencies. Apply today to put your leadership skills to use and perform important work for this organization!
DESCRIPTION OF WORK
This leadership role is responsible for supervising and coordinating operational and service delivery activities across SERS' regional field offices. You will report to the Director of the Bureau of Member and Participant Services while working independently to implement policy, drive performance, and ensure statewide consistency in member experiences. Responsibilities include developing guidelines and policies that promote consistency and operational efficiency; establishing and monitoring budgets and ensuring compliance with regulations; facilitating communication across field offices and coordinating responses to retirement program issues; and preparing reports that evaluate field office performance in alignment with customer service, legal and regulatory standards.
Interested in learning more? Additional details can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50700185) .
About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov .
Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.
SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework:You may have the opportunity to work from home part-time (hybrid telework schedule), up to two days per week, depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Administrative Officer 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Six years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and such training as may have been gained through graduation from a four-year college or university;or
Any equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 3 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess progressively responsible and varied office management or staff work which includes experience in personnel management, budgeting, or procurement?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
05
How many years of full-time experience in progressively responsible and varied office management or staff work in public or private organization do you possess?
6 years or more
5 but less than 6 years
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
06
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
07
What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Master's degree or higher
Bachelor's degree
Some coursework
None
08
If you have not completed college coursework in one of the fields listed in the previous question, how much college coursework have you completed in another field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org"target=_blank") and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
120 credits or more
90 but less than 120 credits
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
09
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
10
WORK BEHAVIOR 1 - WRITTEN COMMUNICATIONExchanges information with others in an effective, timely, and organized manner. Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience compiling and writing information such as policies and procedures, training materials, and position descriptions. I was responsible for the final content of the document or report.
B. I have experience compiling and writing information such as policies and procedures, training materials, and position descriptions. Someone else was responsible for the final content of the report using the information I gathered.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
D. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience compiling and writing information.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 2 - SUPERVISIONSupervises staff by assigning work and establishing priorities and timeframes for completion. Reviews employee performance and prepares evaluation reports. Interviews prospective employees and recommends selection. Receives and resolves grievances and complaints. Provides guidance to staff on complex issues. Approves or denies leave requests, coaches, counsels, and mentors direct reports. Identifies training needs and provides training to staff.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have professional experience SUPERVISING subordinate staff at MULTI-SITE locations. I have interviewed and hired staff, rated employee performance, assigned work, established priorities, handled grievances, provided guidance, identified training needs, and approved leave.
B. I have professional experience SUPERVISING subordinate staff at one location. I have interviewed and hired staff, rated employee performance, assigned work, established priorities, handled grievances, provided guidance, identified training needs, and approved leave.
C. I have professional experience as a LEAD WORKER. I provided on-the-job training to new staff, assigned and reviewed work, and served as a team or group leader, but I was NOT responsible for handling grievances, employee discipline, or rating employee performance.
I have successfully completed formal supervisory training.
D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to providing supervision.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, @type N/A in the text box below.
Training Source
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 3 - TECHNICAL ASSISTANCETranslates complex requirements and regulations into actionable steps. Responds to inquiries by providing accurate and timely verbal guidance. Assists with system navigation, data interpretation, and process execution. Serves as a subject-matter resource for internal staff and external stakeholders.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience providing technical assistance on COMPLEX AND UNUSUAL cases to internal staff or external stakeholders.
B. I have experience providing technical assistance on ROUTINE CASES to internal staff or external stakeholders.
C. I have successfully completed college-level coursework related to communication, public administration, project management, or business administration.
D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience leading or providing technical assistance.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the three items listed below. If you indicated you have no coursework/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 4 - QUALITY ASSESSMENTEvaluates program performance to ensure consistent delivery of high-quality member services. Develops metrics and operational objectives, refines procedures, and implements improvements to enhance outcomes and support organizational goals.Levels of PerformanceSelect the Level of Performance that best describes your claim.
A. I have experience evaluating program performance to ensure consistent delivery of high-quality member services. I DEVELOPED AND IMPLEMENTED objectives and improvements to enhance outcomes and support organizational goals.
B. I have experience evaluating program performance to ensure consistent delivery of high-quality member services. I made recommendations for new objectives and improvements in support of organizational goals; however, SOMEONE ELSE implemented them to enhance outcomes and support organizational goals.
C. I have successfully completed college-level coursework related to program evaluation, training and development, or human resource management.
D. I have NO experience or coursework related to this work behavior
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience evaluating program performance to ensure consistent delivery of high-quality services.
The recommendations you made.
Your level of responsibility.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no coursework related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
