Account-Based Experience (ABX) Operations Lead, In-life
Job Description:
We're hiring an Account-Based Experience (ABX) Operations Lead, In-life at Sage. In this role, you'll shape and lead the end-to-end ABX strategy for our existing customers. You'll define the product vision and manage the backlog, with a focus on deepening relationships and driving value through adoption, renewals, upsells, and cross-sells-all through personalized, account-centric engagement. This role requires close collaboration with teams across Sales, Customer Success, Marketing, and Data to proactively identify and activate high-value growth opportunities. You'll also serve as a key advocate for ABX within the organization, championing how a tailored, in-life customer approach can deliver measurable impact on revenue and satisfaction.
Key Responsibilities:
Define, prioritize, and maintain the ABX (In-Life) backlog, selecting features, campaigns, and insights that support expansion, retention, and overall customer satisfaction, based on internal feedback, customer data, and performance metrics.
Serve as an internal champion for ABX within the existing customer ecosystem, articulating its benefits to leadership, Sales, Customer Success, and Marketing teams. Delivering training, presentations, and success stories to build enthusiasm and widespread adoption of ABX principles for in-life accounts.
Collaborate closely with Customer Success and Sales teams to craft ABX programs that address specific customer needs, aiming to boost product adoption, reduce churn, and enrich the customer experience.
Work with the Data Lead to harness buyer triggers, usage data, and predictive analytics that highlight cross-sell or upsell opportunities, monitoring customer engagement and product utilization trends to inform and refine future ABX initiatives.
Present the ABX (In-Life) roadmap, status updates, and results to senior leadership, highlighting how these initiatives improve retention and revenue.
Conduct regular feedback sessions with internal teams, gathering insights and refining the ABX approach for in-life customers
Stay informed on industry best practices for customer engagement, retention strategies, and loyalty programs and experiment with new tactics, technologies, or partner solutions to enrich the in-life experience and drive additional value for customers.
Must-Have Skills & Experience:
Minimum 3 years of experience in a manager level role within Sales Operations, Revenue Operations (RevOps), or Marketing Operations
Proven background in a B2B SaaS environment is required
ABX/ABM Expertise: Proven success implementing account-based strategies for existing customers, including expansion and retention programs.
Evangelism & Stakeholder Management: Demonstrated ability to persuade and educate multiple teams-especially senior leadership and customer-facing roles-on the value of ABX.
Product Ownership: Experience managing a product or program backlog, aligning features with strategic objectives, and delivering measurable outcomes.
Data & Analytics Fluency: Familiarity with CRM, marketing automation, and analytics platforms to interpret engagement and usage data.
Collaboration & Influence: Ability to unify cross-functional teams-Sales, Customer Success, Marketing-around common ABX goals and timelines.
Communication & Presentation: Skilled at sharing insights and progress updates with both technical and non-technical audiences, from frontline employees to executive leadership.
Plenty of perks:
Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
Comprehensive health, dental and vision coverage
401(k) retirement match (100% matching up to 4%)
32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
5 days paid yearly to volunteer (through Sage Foundation)
$5,250 tuition reimbursement per calendar year starting 6 months after hire date
Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
Library of on-demand career development options and ongoing training offerings
What it's like to work at Sage:
Careers homepage -https://www.sage.com/en-us/company/careers/
Glassdoor reviews -https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page -https://www.linkedin.com/company/sage-software
LI-RM1
Function:
Routes to Revenue
Country:
United States
Office Location:
Atlanta
Work Place @type:
Hybrid
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Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
