Deputy Director of WAN Services
Date Posted: Sep 4, 2025
Requisition ID: 465111
Location:
Indianapolis, IN, US, 46204
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Office of Technology (IOT):
The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
Salary:
This position traditionally starts at an annual salary of $93,002 but may be commensurate with education and job experience.
Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/0) to view the total compensation package.
A Day in the Life:
Carrier Strategy & Network Planning
Evaluate and integrate diverse technologies (fiber, satellite, wireless).
Maintain the Carrier Support Information spreadsheet with escalation contacts and processes.
Update internal teams when carriers change procedures or contact paths.
Escalation Point for Carrier Issues
Serve as the escalation contact when the NOC or network team faces delays in circuit repairs or ticket handling.
Validate that escalation paths are being followed and engage carrier account teams directly.
Track progress to ensure timely updates and resolution.
Circuit & Project Lifecycle Management
Oversee circuit orders from initiation through installation, migration, and disconnect.
Coordinate with agency project managers to align timelines and deliverables.
Ensure smooth execution of moves, adds, changes, and break/fix requests.
Structured Cabling Oversight
Lead a team of wiring experts to scope and manage agency moves, remodels, and expansions.
Ensure vendors deliver high-quality installations that meet State standards.
Oversee break/fix activities to minimize downtime.
Carrier Relationship Management
Maintain regular meetings (weekly/bi-weekly) with major carriers (e.g., Spectrum, Comcast, Brightspeed, AT&T, Frontier, Sparklight, Zayo).
Track ongoing projects and provide updates to internal teams and agencies.
Push for SLA credits for approved outages to reduce agency costs.
Drive post-incident reviews and service improvements.
Budget & Cost Optimization
Lead monthly budget tracking and forecasting for all carrier services.
Identify cost-saving opportunities and negotiate favorable contracts.
Agency Engagement
Build strong relationships with agency stakeholders to ensure service expectations are met.
Oversee coordination of incoming tickets, project requests, and agency initiatives.
What You'll Need for Success:
Credentials:
a Bachelor's Degree and 1+ year of experience in Computer Science, Information Technology or a related field, or
an Associate's Degree and 3+ years of experience in Computer Science, Information Technology or a related field, or
at least 5+ years of relevant experience in Information Technology or a related field, applying the below, outlined knowledge, skills, and abilities in a similar role.
Related certifications and coursework may be considered for education or experience.
Top skills we desire:
Carrier & Cabling Expertise - Ability to assess and integrate complex connectivity solutions into a statewide network.
Project & Budget Leadership - Proven ability to manage concurrent, multi-agency projects while maintaining fiscal discipline.
Strategic Communication & Relationship Building - Skilled at fostering trust and collaboration with both technical teams and non-technical stakeholders.
Additional qualifications:
Extensive knowledge of information technology, information security, information management, project management, and/or business management.
Ability to bridge technology and business goals to provide productive solutions.
Broad knowledge of all information technology disciplines and general business theory.
Considerable knowledge of the organization and management of state government.
Ability to negotiate complex and large sum agreements with other agencies, divisions and outside vendors.
Effective communication skills.
Ability to frame issues based on the policy implications associated with managing what is otherwise a very technical discipline.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees that includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
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