Working Title: Quality Management Unit Supervisor
Job Class: Human Services Supervisor 3
Agency: Human Services Dept
Job ID : 88677
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 09/04/2025
Closing Date : 09/17/2025
Hiring Agency/Seniority Unit : Human Services Dept / DHS Central Office MMA
Division/Unit : Department of Human Services (DHS)/ Office of Inspector General (OIG) Bkgrnd Studies Sys Compl
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $37.60 - $54.16 / hourly; $78,508 - $113,086 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
*This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
The Background Studies Division (BGS) in the Office of Inspector General (OIG) is seeking a Quality Management Unit Supervisor to join our Compliance and Quality Management (CQM) area. The Quality Management (QM) Unit is responsible for planning, developing, and implementing quality assurance, control, and improvement initiatives and coordinating quality activities for all facets of DHS' statewide background study system. As QM Unit Supervisor, you will provide consultation and monitoring for quality standards planning related to compliance with state and federal background study laws that traverse publicly funded health and human services programs/providers.
The QM Unit Supervisor serves as a major contributor to the division. This position will direct supervision of professional employees, have a substantial role in developing and coordinating the BGS quality management system and projects, and will perform cross-functional work across divisions in the OIG and with DHS programs to ensure enterprise-wide processes and systems conform with state, and federal laws, rules, and regulations . This position will interact with employees at all levels within the Background Studies (BGS) division, Office of Inspector General (OIG), and Department of Human Services (DHS).
Responsibilities include:
Determine and implement the workplan, organization structure, objectives, priorities, and policies of the QM Unit to define and guide how the quality program's capabilities will be developed, implemented, and maintained in support of the division and for all aspects of DHS' statewide background study system.
Oversee and facilitate the development and design of BGS' quality management system and quality standards planning
Advise BGS business areas and key partners to strengthen the culture of quality, advising on the available quality management resources to support their immediate and ongoing operational needs.
Collaborate with the BGS Compliance Management Unit Supervisor to coordinate internal audit reviews, analyze data, and direct the division's policies and procedures related to quality assurance, control, and improvement
Serve as technical expert and advisor on all matters related to the effective use of the quality program's data and analysis tools to ensure that BGS priorities are met in the most efficient and effective manner.
Develop and maintain collaborative, professional relationships with internal and external stakeholders that supports BGS to accomplish and achieve its goals and objectives.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Demonstrated leadership experience
Leadership experience can include:
Experience as a supervisor, lead worker, team lead, project lead;
Completion of a State of Minnesota leadership program (e.g. ELI, L4);
A paid/unpaid position leading a program or chairing a committee (e.g. ERG) - experience must include:
o 1+ year of experience identifying issues, goals and strategic actions
o 100+ hours per year time commitment
AND
Four (4) years of experience working with quality management methods, program monitoring, and/or complex auditing techniques.
Experience must demonstrate the following:
Knowledge of the intersection of quality management standards and government program compliance.
Experience with automation and performance testing methods or tools.
Data literacy skills, including ability to analyze information needs and initiate comprehensive data collection.
Experience working with government processes; including federal-state-county connections, system/business infrastructure design concepts, and/or program accountability methods.
Preferred Qualifications
Bachelor's degree or higher in business, public administration, or other related field.
Knowledge of:
Office ofInspector General (OIG) -regulatoryandcompliancerole,functions,andrelationshipto Department of Human Services (DHS).
HumanServicesBackgroundStudiesAct,MNStatutes,Chapter 245C.
Backgroundstudysystem;ortheNETStudy2.0systemandotheroffice technologies,applicationsand functionality.
DHSbackgroundstudyprocessesandworkflows.
Stateandfederallawsandrules pertainingtoconductingbackgroundstudiesonpersonsprovidingdirect contact services in programs licensed or regulated by the DHS, DCYF, or the Minnesota Department of Health.
Certification in Criminal Justice Information System (CJIS) Security Awareness.
Any certification in Quality Management Systems (QMS)
Any certification in Business Process Improvement (e.g., Lean/Six Sigma, BPM, CBAP, CQI, etc.)
Ability to quickly learn and apply complex information.
Comprehensive knowledge of legislation, rule, policy, procedure, and intent governing health and human service programs.
Experience building constructive relationships across business areas and working in a collaborative environment.
Ability to communicate clearly, effectively, and persuasively in writing, at meetings, and in public speaking.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check
Reference check
Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
