Front Office Supervisor - Kimpton Taconic Hotel

Kimpton Hotels & Restaurants • Manchester, VT • 2d ago

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration.

Some of your responsibilities include:

Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook.

Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary.

Make sure all shifts are covered as scheduled, cover as necessary.

Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures.

Ensure the completion of the desk agents' AM/PM checklist.

Handle guest situations as they arise in a calm and professional manner.

Be an expert in all employee duties to ensure you are "leading by example" in all that you do.

Maintain professional contact via telephone with all other hotel departments.

Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc.

Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies.

Counsel and coach employees when necessary, using accurate documentation and techniques.

Ensure all employees complete their duties before departing, that they are posted at their stations on time.

Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards.

Accountable for meeting or coming in under payroll and expense budgets.

What You Bring

2 years of related experience in hospitality or similar industry.

High School Diploma is preferred.

Flexible schedule, able to work evenings, weekends, and holidays when needed.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) .

Be Yourself. Lead Yourself. Make it Count.

Similar Jobs

Retail Supervisor

Vail Resorts • Ludlow, VT • 2d ago

Retail & Hospitality

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for th...

2d ago

Go to Apply

Retail Supervisor

Vail Resorts • West Dover, VT • 3d ago

Retail & Hospitality

3d ago

Go to Apply

Experienced Housekeeper

Vail Resorts • Ludlow, VT • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Bartender

Vail Resorts • Ludlow, VT • 6d ago

Retail & Hospitality

6d ago

Go to Apply

Dispatcher

Vail Resorts • Ludlow, VT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Housekeeper

Vail Resorts • Ludlow, VT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Administrative Assistant - Lift Maintenance

Vail Resorts • West Dover, VT • 1w ago

Retail & Hospitality

1w ago

Go to Apply

Banquet Set-up/Breakdown - Part Time - Evenings/Weekends

The Equinox Golf Resort & Spa • Manchester, VT • 1w ago

Retail & Hospitality

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1293727 About Us Welcome to Pyramid Global Hospitality, where people come first. As a company...

1w ago

Go to Apply

Retail Sales Specialist

Staples • Bennington, VT • 1w ago

Retail & Hospitality

Job Shift: Flex Hours Posted Salary/Rate: $14.90-$15.15 Job Identification: 50424 Job Category: Retail Stores Job Schedule: Part time On-site Sales Specialists provide exceptional customer service in helping our customer...

1w ago

Go to Apply

Maintenance Mechanic - Manufacturing 3rd Shift

Saint-Gobain • Hoosick Falls, NY • 1w ago

Retail & Hospitality

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers. We're one of only two companies in the world that is consistently r...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.