Customer Service Administrator

Hendrickson • Canton, OH • 2d ago

Job Description Position Purpose: Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer Comments) for the division & other divisions (as a shared resource) in accordance with associated operating procedures. Essential Functions:

Administer and maintain detailed records for RGA's, credits, no-charge shippers & invoice only.

Process all OEM OFI's and CC's via ACTION database.

Complete and distribute Daily Order Summaries.

Release all new Sales Orders and Order Changes daily in KBM/AS400, generating electronic Sales Order Acknowledgements.

Interact closely with Inside Sales Manager, Credit Manager, Trailer Account Managers, Trailer Account Specialists and Quality personnel.

Maintain data and create PowerPoint presentations for Management Review.

Attend weekly Quality CI (Continuous Improvement) meetings.

Participate in audits with internal/external auditors.

Education and Training

Bachelor's degree in Business Administration or related field preferred.

Experience in Quality a plus.

Minimum Qualifications

1-3 years experience in Customer Service or Sales.

Mechanical inclination.

PC skills required (Excel, Word, PowerPoint, Email). KBM/AS400 skills a plus.

QAD skills a plus.

Physical Demands

Extensive sitting to perform tasks.

Environmental Conditions

Office setting

Behavioral Traits

Excellent interpersonal and communication skills.

Self-starter; able to make sound decisions on behalf of the customer and company.

Excellent interpersonal and communication skills.

This is not a comprehensive list of duties. Duties may change without notice in mana gement's sole discretion.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law. Benefits We offer a full complement of benefits that include medical, dental, and vision insurance; life, travel, and disability insurance; a flexible spending account; 401K plans; a pension plan; paid holidays and vacation. We also offer financial assistance programs if you decide to adopt a child or want to pursue further education. We have a comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness. Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjkzMjk1LjEwNTA4QGhlbmRyaWNrc29uY29tcC5hcGxpdHJhay5jb20

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