Summary Connectivity and Collaboration Services (CCS) engineers, installs, operates and maintains: core network transport, the corporate collaboration services, and voice, call center, and video that enables VA business partners and employees to deliver quality services to Veterans and their families. CCS "Connects everyone to everything." Responsibilities Major Duties: Serves as a supervisor and team manager for a national team, providing technical hardware and software support to VA facilities. Responsible for the full range of supervisory duties for individuals on the team. Evaluates the performance of subordinate personnel, proposes personnel actions, makes decisions on disciplinary actions, approves/disapproves leave, and formulates training plans for employees. Develops plans, policies, methodologies, and solutions that establish and support PIV. Analyzes and evaluates operational activities and determines changes needed in procedures and policies impacting PIV. Using VA enterprise IT goals and objectives, drafts targeted IT policies and plans in concert with VA technical staff and customers in support of PIV. Defines and manages the processes involved with the receipt, disposal, accuracy, and inventory of PIV IT assets. Assists in developing engineering processes, solutions, and implementation of software for the PIV system of systems. Participates as a representative at technical conferences, vendor meetings, professional organizations and/or other government agencies. Provides technical guidance to IT staff to resolve complex, programmatic and architectural PIV issues. Leads emergent assignments of a special or critical nature. Prepares briefing documents on high profile issues and makes presentations to senior managers; provides consultation and guidance to national-level VA officials on unusual, controversial or complex IT problems and assists in the development of guidelines, procedures and plans. Utilizes experience, discretion, judgment and knowledge in interpreting and revising existing policy and guidance for national IT programs. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 651 - Develops and maintains business systems and information processes to support enterprise mission needs; develops information technology (IT) rules and requirements that describe baseline and target architectures. Position Description/PD#: Supervisory IT Specialist (ENTARCH)/PD200840 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position. Work Schedule: Monday - Friday; 8am - 4:30pm Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion Virtual: This is not a virtual position. Physical Demands: The work is predominantly sedentary and does not require any special physical effort. Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks and discomforts that require normal safety precautions. The responsibilities of the position require occasional travel and may subject the incumbent to various resultant environmental changes; incumbent must be amenable to such periods of travel and to working in unfamiliar surroundings. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Selectee is subject to background/suitability investigation Selected applicant will be required to complete an online onboarding process This position is subject to pre-employment and random drug testing. Complete the initial online assessment. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. To qualify for this position, all qualification requirements must be met by the closing date of this announcement-09/08/2025. Minimum Qualifications Requirements & Individual Occupational Requirement EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. -AND- Specialized Experience for GS-14: At least one full year of specialized experience comparable in scope and responsibility to the GS-13 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position. Specialized experience is defined as: Technical Skill and experience in the design, development, and implementation of complex technology solutions and enterprise-level architecture for software projects based on customer specifications; demonstrated technical knowledge in delivering multi-faceted technology solutions, including but not limited to enterprise collaboration platforms (e.g., HSPD12/PIV, Microsoft 365, Teams, SharePoint Online), cloud-based service integrations, and scalable enterprise architecture strategies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Education There is no substitution of education for experience at the grade level(s) of this announcement. Additional Information VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
