Account Manager

Robert Half • Springfield, VT • 1w ago

Description We are looking for a dedicated Account Manager to join our team in Springfield, Vermont. This long-term contract position offers an exciting opportunity to engage with customers, promote our products and services, and build lasting relationships. If you're passionate about sales and account management, this role provides a dynamic environment to grow your skills and contribute to our success.

Responsibilities:

Promote and sell company products and services to both new and existing customers using techniques such as up-selling, cross-selling, and offering promotional bundles.

Maintain a thorough understanding of the company's product offerings, pricing, technical capabilities, and service territories to effectively address customer needs.

Process customer payments, investigate billing issues, and apply credits or adjustments in compliance with company policies.

Establish payment arrangements and security deposits for delinquent accounts, while adhering to credit policy guidelines.

Handle clerical tasks such as data entry, filing, and record maintenance, ensuring accurate carrier information and correspondence.

Assist with batch payment processing, recurring credit card payments, and the disconnection process for non-payment.

Follow industry regulations and company procedures when accessing customer accounts, ensuring compliance and security.

Collaborate with other departments to resolve customer issues and escalate complex cases to supervisors as needed.

Perform additional duties as assigned by management to support overall operations. Requirements - Proven experience in account management, with a strong focus on customer engagement and satisfaction.

Demonstrated success in B2B sales or inside sales roles, showcasing the ability to meet sales targets.

Skilled in handling inbound inquiries and providing tailored solutions to customer needs.

Ability to build and maintain strong relationships with clients, fostering trust and loyalty.

Excellent organizational skills, with experience in clerical duties such as data entry and record-keeping.

Strong problem-solving abilities to investigate and resolve billing or account issues efficiently.

Familiarity with payment processing systems and credit policy guidelines.

Knowledge of industry regulations and procedures related to customer account management. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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