Salesforce UX Consultant

Deloitte • Hartford, CT • 4h ago

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project Delivery Senior Analyst on the project, you will:

Gather, analyze, and document business and user requirements for digital products and platforms.

Conduct user research, interviews, and workshops to understand user needs, pain points, and behaviors.

Translate business requirements into functional UX specifications, user flows, wireframes, and proto@types.

Collaborate with UI/UX designers to ensure solutions are user-centric and meet accessibility standards.

Work with development teams to clarify requirements and support implementation.

Perform usability testing and analyze feedback to recommend improvements.

Create and maintain documentation such as personas, journey maps, and functional requirements.

Ensure consistency and alignment with organizational UX standards and best practices.

Monitor and report on key UX metrics and KPIs to stakeholders.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

Bachelor's degree

2+ years of experience in UX analysis, business analysis, or a related role.

Strong understanding of UX principles, usability, and accessibility standards.

Experience with user research methodologies and usability testing.

Proficiency in wireframing and prototyping tools (e.g., Figma, Sketch, Axure).

Excellent communication and stakeholder management skills.

Analytical mindset with attention to detail.

Ability to work collaboratively in cross-functional teams.

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred:

Experience in Agile or Scrum environments.

Familiarity with data analytics and UX metrics.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000 to $134,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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