Adecco is currently assisting their Large Tech Client in filling the Part-time Operations Manager position located in New York, NY 10014 zip code.
Part-time Shift: Monday - Friday 8am - 2pm
Pay Rate: $64.16 - 88.87/hr. Depending upon experience
Summary:
As an Operations Manager, you execute complete tasks within a program to design, launch, standardize, and optimize operational processes of vendor or internal teams. You have a foundational understanding of process optimization that you utilize to execute complete tasks within the scope of a larger process efficiency program (e.g. process re-engineering/implementation, automation/outsourcing solutions, vendor or location consolidation, deprecating service lines). You contribute to tracking and analysis of operational trends in process or workflow performance to implement improvements and efficiency scoring frameworks with some guidance.
Responsibilities:
Assist with coordinating GV consultant engagements and renewals, including confirming contract terms, documenting budget approvals, and maintaining consultant trackers and databases.
Help onboard GV consultants, including vendor enrollment and PO creation and management.
Monitor consultant invoicing and payments in Alphabet systems and assist with all payment related issues.
Work with stakeholders to help them understand policies and processes and assist other stakeholders on escalations/exceptions, with some guidance.
Ideate and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level, with some guidance.
Contribute to creation of or maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
Contribute to execution of projects to generate impact and solve scaled operations problems.
Support management of strategic relationships with key stakeholders to deliver or manage operations and processes with some guidance.
Contribute to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with some guidance (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements)..
Perform pieces of supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project with some guidance.
Publish and communicate operational metrics/KPIs with some guidance.
Answer questions within SLA, resolve employee query exceptions and escalations, address employee-facing queues, determine highest volume ticket @types and streamline/eliminate accordingly, with some guidance.
Support customer experience for end-to-end programs, policies, and operations, with some guidance.
Help provide feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation with some guidance.
Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with some guidance.
Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution with some guidance.
Participate in and support meetings with stakeholders to identify business objectives and requirements for operations. Contribute to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget)
Qualifications:
High School Diploma or Equivalent
2 years of experience in a customer or client-facing role.
Proficient in Google Suite, Ironclad, all the Alphabet / Google P2P systems (buying hub, embark)
Demonstrated ability to manage multiple projects, workstreams, and client relationships at once, and with an eye for process optimization and improvement.
Excellent verbal and written communication skills.
Strong problem-solving, and organizational skills.
Excellent attention to detail.
Ability to quickly learn new processes, tools and technologies.
Self-directed with demonstrated capacity to collaborate well with others.
Energized by relationship building and providing excellent customer service (can-do attitude, fast response times, etc.).
Consultative skills
Client and domain knowledge
Data analysis, synthesis & planning
Automation tools and processes
Process design and improvement
Industry knowledge
Operational SLA knowledge
Project management
Data analysis & synthesis
Client/partner management
Identifying automation opportunities
Team Management
Stakeholder relationship management
Domain specific knowledge
Business operations knowledge
Queue and ticket management
Negotiation
Business acumen
Apply Today to be considered for this Part-time Operations Manager job and any other positions with Adecco **.
Pay Details:** $64.16 to $88.87 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
