Consumer Bank Program Manager

Huntington National Bank • Indianapolis, IN • 19h ago

Description

Summary:

The Consumer Bank Program Manager owns and oversees all aspects of the various CRB programs like CRB Resiliency program, CRB Crisis Management, and any other programs that are created.

Duties & Responsibilities:

Development of the program including creation of playbooks, strategies, templates, and resources needed to support the programs.

Execution of events, tracking results and other related duties

Identify and assess future and current business continuity and crisis support to continue protecting our colleagues and customers.

Organizes and leads CRB response to crisis events as they occur to include impact analysis, creation of colleague communication, partnership in customer communication, identification and execution of interim support measures as well as mitigation needs, collaboration with departments across the enterprise, and follow through of event until resolved. This does include efforts outside of traditional business hours and days. Must be available nights and weekends with limited to no notice.

Organizes and leads CRB execution of business continuity reviews, updates, and exercises in partnership with Enterprise Business Continuity team.

Lead and own the specific programs.

Other duties as assigned.

Basic Qualifications:

Bachelor's degree

5-7 years of experience in crisis planning or project management experience

Preferred Qualifications:

Strong collaboration skills

Attention to detail

Ability to lead a group through high stakes events

Strong written and oral communication skills

Strong core values and passion for supporting the community

Proficiency in Microsoft Office applications

Availability to work nights and weekends as needed

Strategic thinking to bridge gap between processes and departments, and to identify risk

Ability to partner and drive results with diverse departments and colleagues under tight timeframes

Strong skills in prioritizing and pivoting focus

Ability to present to executive leadership in a concise and clear manner

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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